Supervisor - Consumer Finance Closing, Funding and Final Documents
Flagstar Bank FSB

Job Summary
The Consumer Finance Supervisor provides direct support to team members on the closing, funding and the final document team within the consumer finance division. This team is responsible for completing loan documents, funding activities and final documents for home equity lines and loans and other consumer loans. Will be responsible for facilitating any escalated customer (internal or external) inquiries, acting as the main point of contact and decision maker for questions from the closing, funding and final documents staff, and participating in vendor management initiatives. The Supervisor will also be responsible for acting as a Subject Matter Expert (SME) in the closing, funding and final document functions within consumer finance. Produces/manages the Home Equity closing calendar and handles all closing requests (rush/exceptions) received outside of standard timeframes. Supports the Product Director, Operations Manager, and Underwriting in identifying and remediating closing/funding/final document inefficiencies. Understanding all aspects of loan closing, funding, and final documents including pricing, is key to this position. Responsible for Vendor pipeline quality and timeliness of performance. The ability to multi-task and execute independently of Operations Manager as well as readily shift priorities is essential for this position.

Job Responsibilities:

Closing, Funding and Final Document review of home equity lines and loans and other non-real estate consumer loans

• Review and validation of all final closing packages to ensure that the loan file is in compliance and has no exceptions.
• Ensure that team members are completing loan documents as defined in service level agreements.
• Ensure that team members are funding loans accurately and timely.
• Review and approve all monetary transactions daily.
• Assists Finance with any account reconciliation items
• Main point of contact with Loan Servicing to resolve any boarding servicing questions
• Supervises the oversight of all PeopleSoft and Sales Force cases
• Maintain excellent communication with certified lenders, providing regular and complete feedback and updates on the status of a given loan file.
• Tracks Closing vendor pipeline and performance.

Coaching

• Provide performance feedback received by customers (internal and external) and other business partners.
  
• Share job knowledge and best practices with team members for their continued development
  
• Measures quantity and quality of processor performance
  
• Provide real-time and/or side-by-side coaching, for continuous improvement of team member performance
  
• Maintain a positive work environment through motivation and visibility to team members. The supervisor should walk around periodically to perform live monitoring of team members, compliment team members for on-the-spot performance, and assist team members as needed.
  
• Develops appropriate cross training opportunities for team to learn new duties becoming proficient in full end-to-end process.
  

Operations

• Manage a range of non-closing/funding activities for team members including huddles, completion of LMS courses, and special projects
  
• Increases employee efficiency by monitoring real time loan volume; communicating areas of concern to management team and making appropriate line balancing adjustments to team member's schedules and daily structure of their time.
  
• Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to team members and internal/external customers, as well as recognize potential additions or modification to policies or procedures.
  
• Perform additional responsibilities as assigned by management, including leading process improvement initiatives.
  
• Adhere to all REGULATORY AND COMPLIANCE issues linked to the job and the team and understand how these issues help the bank achieve the vision of remaining an independent bank.
  

Job Requirements:

• HS Diploma, GED or Foreign Equivalent
  
• 7+ years Home Equity or mortgage processing and/or lending experience or industry equivalent experience
  
• Understanding of lending regulations including, but not limited to, RESPA, HMDA, Safe Act, and TILA.
  
• Knowledge of home equity products and underwriting guidelines.
  
• Commitment to meeting the expectations and requirements of internal and external customers with a good sense of urgency.
  
• Must be team-oriented, highly organized, detailed oriented and have successfully demonstrated the ability to manage multiple priorities, nimbly transitioning through multiple tasks
  
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
  
• Experience leading projects and/or people
  
• Excellent listening, verbal and written communication skills
  
• Proactive and recognizes priorities, adjusting workflow appropriately
  
• Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
  
• Demonstrated ability to maintain confidentiality using tact and diplomacy.
  
• Ability to work overtime based on business need.
  
• LoansPQ, DNA and MSP knowledge preferred
  
• 10% travel to Troy, MI Headquarters will be required
  

For Internal Use Only: Band F

This job has expired.