Sr. Network Telecom Engineer
The Judge Group Inc.

Denver, Colorado


Location: Denver, CO
Description: Our client is currently seeking a Sr. Network Telecom Engineer
Job Description:


You will be responsible for the design, installation, maintenance, customization, and support of the entire global telecommunications and networking environment. This includes Cisco networks and voice platforms CUCM, UCCX, firewalls, load balancers, filtering appliances, and peripheral systems and components.

Duties and responsibilities

Designs and maintains all Janus network, VoIP, PBX, and associated network/telecommunications equipment

Provides technical support on all issues related to network, telecommunications, voice and data circuits

Provides reliable, efficient, and secure network/telecommunications design and engineering

Operates as a primary technical resource on the architecture, implementation, management and maintenance for all networking and telecommunications systems, hardware and software

Installs, maintains, and troubleshoots hardware, software, and circuits

Maintains and manages all recording systems (Nice NTR, Redbox, IPC IMR and Calabrio)

IPC Unigy Turret trading system installation and support as required (Unigy 360 / Connexus Unigy exposure welcomed)

Develop and promote operating procedures, provides proactive process improvement, utilizes standard methodologies, where applicable to identify and mitigate platform risk

Analyzes performance trends, identifies workflow or technology gaps, and recommends changes in an effort to improve quality, efficiency, and client experience

Utilizes enterprise level thinking to improve security and stability of the network and telecommunication environments

Effectively works in a team environment and is a good communicator

Carry out additional duties as assigned

Technical skills and qualifications

Significant level of knowledge of Cisco CUCM and related Unified Communications products including Unity Connection, Expressway gateways for MRA/B2B calling, Jabber softphone

UCCX support and scripting skills required with proven support experience of call center environment essential

Cloud based conferencing knowledge of WebEx/Zoom platforms and related technologies required

Cisco video conferencing support including TMS, SX / Webex Room Kit and Room Kit + endpoints

In depth knowledge of voice/networking including: SIP, Q931,TCP/IP, OSPF, SSL, HTTP, SNMP, NAC & WiFi

Solid understanding of core networking equipment (Cisco routers and switches)

Knowledge of IPC trading turret systems (on-prem or cloud)

Experience with circuit orders and billing/contracts maintenance

Proficient with Microsoft office suite of products and other support programs as required

B.S. in related field or equivalent experience

Applicable Cisco certifications preferred

7+ years' experience in Cisco network and telecommunications engineering, network and call routing, performance tuning and support in a 7x24X365 enterprise organization with a global network/telecommunications environment

Contact: tbennett@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


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