Sr Investor Claims Production Manager - Remote
Flagstar Bank FSB

Job Summary
The Sr Investor Claims Production Manager manages our investor claim filing team, which includes the invoice processing & claim preparation, claim filing, and quality control groups, and is responsible for ensuring the timely and accurate filing of FHA, VA, USDA, FNMA, FHLMC and private mortgage insurance claims. This position will serve as the primary point of contact with Flagstar's subservicing customers regarding claim filing, and with Flagstar's Loss Analysis, Property Preservation, Auction & Title, and Loss Mitigation groups to ensure processes are aligned to ensure timely and accurate claim filing. This position will manage, coach, and develop a team of claim filers, ensuring the mitigation of losses and the retrieval of qualified claim proceeds. This position will also assist the Director of Investor Claims in providing strategic direction for the department; reviewing, analyzing and implementing changes to investor/insurer guidelines; and overseeing technology improvements.

Job Responsibilities:

• Lead and oversee the claim filing, invoice payment and quality control staff to ensure that FHA, VA, USDA, FHLMC, FNMA and MI claims are filed correctly and timely by reviewing work product, claim assignments, escalated issues and analyzing reporting data.
  
• Keep abreast of changes to investor/insurer rules and technology upgrades, train team members on these changes, and design testing to ensure changes have been implemented successfully.
  
• Develop and implement strategic initiatives to increase the efficiency and accuracy of the claim filing process, including overseeing enhancements to reporting and technology.
  
• Provide regular updates to, and serve as the department's primary point of contact to subservicing customers, regulators, auditors, and other Flagstar departments regarding the claim filing process and results.
  

Job Requirements:

• 7-10 years of experience in filing FHA, VA, USDA, FHLMC, FNMA and MI claims, 3-4 of which may include property preservation, loss analysis, post-sale title, second chance auctions, or other areas of default servicing.
  
• 5 years of experience in effectively leading a team preferred
  
• HS Diploma, GED or Foreign Equivalent
  
• Strong analytical and technical skills.
  
• Direct experience with MSP, VALERI, YARDI, FHA Connection/Catalyst, Loansphere/Property 360, PAID, Black Knight Invoice Management, and Black Knight Claims
  
• Exceptional verbal and written communication with all levels of the organization;
  
• Demonstrated success in working in a fast paced, distributed environment;
  
• Excellent leadership skills, team building, and consensus building skills;
  
• Demonstrated ability to collaborate successfully with cross functional teams;
  
• Proficiency with Excel and Word.
  

Internal Use Only: Job Band D

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