SR ACCOUNT MANAGER
West Corporation

For this opening we will consider candidates from the following locations: ,IL,United States | New York,NY,United States;San Francisco,CA,United States

Intrado is a global disrupter of the digital communications space. Intrado is a thought leader in building new technologies to help our clients adapt to digital transformation in communication. We help our clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions. For 30 years, Intrado has provided reliable, high-quality, voice and data services. Intrado has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.

Intrado Digital Media is currently hiring a Sr Account Manager on our Account Management team. Digital Media advances the way companies communicate with their employees, customers, investors and the public. We are proud to power mission critical communications such as marketing webinars, virtual events, product launches, employee town halls and investor days. We provide an entire suite of services such as webcasting, online events, press release distribution, audio, video & web conferencing, media monitoring, OTT, corporate websites and investor relations.

The Sr Account Manager will be responsible for nurturing relationships and growing business with existing accounts within great Los Angeles, manage the monthly revenue of the existing book of business in assigned accounts through upsell and renewals and be responsible for identifying opportunities to expand the Intrado portfolio through cross-selling of products in existing accounts.

Essential Duties:
• Manage the overall relationship with the assigned accounts
• Lead the sales process in renewals and upsell opportunities
• Identify opportunities to grow the West portfolio of products in assigned accounts by engaging a West Cross-Seller
• Locate the appropriate account buyer for renewal and upsell opportunities, and make introductions as necessary for Cross-Sellers
• Develop, manage, and nurture relationships with accounts, increasing their affinity for West products, adding new contracts, and likelihood of renewals
• Achieve assigned sales billing and bookings quotas
• Monitor account satisfaction and identify customer problems; coordinate with West Customer Engagement to remedy situations
• Develop and maintain up-to-date expert understanding of assigned account solutions and understanding of relevant competitor solutions
• Research and actively identify emerging trends that influence West's value proposition
• Communicate value proposition to existing accounts
• Identify and coordinate timely involvement of sales operations resources in the sales cycle to improve efficiencies
• Proactively manage pipeline; input, monitor, and update opportunities in a timely fashion

Minimum Qualifications:

Education:
Bachelor's degree from an accredited college or university with major coursework in business, information technology, or a related field

Experience:
4 - 6 years of experience in a sales role or a relevant account management role

Knowledge, Skills, and Abilities:
• Required experience in managing account relationships, identifying additional sales opportunities, and closing deals
• Prior professional experience working with minimal supervision
• Self-starter with excellent time-management skills
• Superior relationship management and interpersonal skills
• Excellent written and oral communication skills; experience delivering compelling presentations to large audiences
• Willingness to travel within assigned territory, on short notice, as needed
Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are INTRADO.

Equal Opportunity Employer/Veterans/Disabled