Sr Account Manager

Sacramento, California


Sr Account Manager job description

Notified is currently hiring a Sr Account Manager on our Account Management team. Notified advances the way companies communicate with their employees, customers, investors and the public. We are proud to power mission critical communications such as marketing webinars, virtual events, product launches, employee town halls and investor days. We provide an entire suite of services such as webcasting, online events, press release distribution, audio, video & web conferencing, media monitoring, OTT, corporate websites and investor relations.

The Sr Account Manager will be responsible for nurturing relationships and growing business with existing accounts within great Los Angeles, manage the monthly revenue of the existing book of business in assigned accounts through upsell and renewals and be responsible for identifying opportunities to expand the Notified portfolio through cross-selling of products in existing accounts.

Essential Duties:

  • Manage the overall relationship with the assigned accounts
  • Lead the sales process in renewals and upsell opportunities
  • Identify opportunities to grow the West portfolio of products in assigned accounts by engaging a West Cross-Seller
  • Locate the appropriate account buyer for renewal and upsell opportunities, and make introductions as necessary for Cross-Sellers
  • Develop, manage, and nurture relationships with accounts, increasing their affinity for West products, adding new contracts, and likelihood of renewals
  • Achieve assigned sales billing and bookings quotas
  • Monitor account satisfaction and identify customer problems; coordinate with West Customer Engagement to remedy situations
  • Develop and maintain up-to-date expert understanding of assigned account solutions and understanding of relevant competitor solutions
  • Research and actively identify emerging trends that influence West's value proposition
  • Communicate value proposition to existing accounts
  • Identify and coordinate timely involvement of sales operations resources in the sales cycle to improve efficiencies
  • Proactively manage pipeline; input, monitor, and update opportunities in a timely fashion

Minimum Qualifications:


Bachelor's degree from an accredited college or university with major coursework in business, information technology, or a related field


4 - 6 years of experience in a sales role or a relevant account management role

Knowledge, Skills, and Abilities:

  • Required experience in managing account relationships, identifying additional sales opportunities, and closing deals
  • Prior professional experience working with minimal supervision
  • Self-starter with excellent time-management skills
  • Superior relationship management and interpersonal skills
  • Excellent written and oral communication skills; experience delivering compelling presentations to large audiences
  • Willingness to travel within assigned territory, on short notice, as needed

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