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The Solution Retention Manager's primary purpose is to positively influence the Ambulatory implementation backlog by serving as a liaison between Solution Adoption, Sales and the client to increase revenue realization rates. The position will focus primarily on net new deals that have stalled and been placed in an on-hold status. You will lead/coordinate efforts amongst all involved parties to get these opportunities/projects back into an active implementation status or properly terminated once all corrective actions have been exhausted. You'll promote success by deploying a targeted, strategic approach to each opportunity, identify and mitigate risks, and provide status updates to stakeholders throughout the process. You will use your knowledge of healthcare revenue cycle and Waystar's platform to offer strategic guidance and encourage adoption of
contracted service. For each assigned opportunity, you will collect and record specific information related to the outcome that can be shared and distributed to leadership.
What you'll be doing:
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