Service Product Manager
Mitsubishi Electric Power Products, Inc.

POSITION SUMMARY

Mitsubishi Electric Power Products, Inc. (MEPPI) is looking for a Product Manager to manage the planning, launch, and marketing of our Critical Power Solutions Division (CPSD) Services.
ESSENTIAL FUNCTIONS

• Lead the development and implementation of short-term and long-term Service portfolio strategies. Identify priority Service offerings and develop plans for achieving a complete portfolio vision.
• Research and analyze new opportunities for Service offerings and compile requirements for Service product development initiatives.
• Identify and establish relationships with customers to better understand their needs and recommend new and expanded Service offerings designed to meet those needs.
• Continually monitor the Service portfolio to identify gaps and overlaps to make recommendations and refinements to the Service offerings.
• Collaborate with Service and equipment Product Managers to outline product lifecycle management programs.
• Gather, utilize, and distribute market intelligence, competitive analytics, sales feedback and customer feedback. Perform market research to benchmark competitor capabilities, Services, and pricing.
• Lead project teams to plan, develop, launch and promote new Service offerings.
• Research and recommend tools and process capabilities that support increased customer satisfaction, digital transformation, and operational efficiency improvement.
• Create Service product and customer case study content for distribution via traditional, digital, and social media marketing channels.
• Launch and promote Service products by collaborating with Sales, Marketing, and Service teams to conduct internal training, develop marketing content and sales tools, implement marketing campaigns, and execute sales strategies.
• Develop pricing for standard Service products that align with market value, division strategies, and business objectives. Develop and maintain relevant portions of price book including Service product (and option) configuration structure, catalog numbers, and descriptions.

• Bachelor�s degree in Marketing, Business, Engineering, or related field with a minimum of 7 years of experience in industrial equipment Services and 3 years of experience in Services product management, or equivalent education and experience.
• Experience with developing and implementing new industrial equipment Service offerings.
• Advanced knowledge related to servicing and repair of infrastructure capital equipment.
• Advanced interpersonal, communication skills, and presentation skills required to communicate with employees and customers.
• Advanced analytical and problem-solving skills.
• Ability to manage and motivate cross-functional teams and influence organizational change.
• Ability to manage multiple priorities and adapt to change within a fast-paced business environment.
• Advanced computer skills with emphasis on Microsoft Office products and Service management software tools.
• Developed computer skills with emphasis on MS Office products, Customer Relationship Management (CRM) software, and Service management software.