Service Desk Software Analyst
The Judge Group Inc.

Torrance, California


Location: Torrance, CA
Salary: $70000
Description: Our client is currently seeking a Service Desk Software Analyst

General Summary:

This person will be responsible for ongoing daily support of our legacy and enterprise applications across the enterprise. In addition to day-to-day support, contribute to knowledge base, system documentation, and help train users.

Duties and Responsibilities:

• Provide end-user support for enterprise applications

o Manage and respond to helpdesk tickets using Zendesk or any other ticketing system

o Troubleshooting or escalate to bring tickets to resolution

• Perform tasks using good communication skills with the ability to work with users diplomatically and skillfully

• Interact with engineers (Network, System, Enterprise Applications, etc.) and/or applications development to resolve operating difficulties

• Document and improve documentation of enterprise applications

• Support process improvement and workflows within enterprise applications, including warehouse management, order entry, order fulfillment, and finance

• Participate on the selection, implementation, and support of new technical solutions

• Support general help desk as necessary

• Other duties and responsibilities as assigned by Manager

Knowledge, Skills, and Experience:

• Proven experience as an application support technician

• Strong customer service and problem-solving skills are required.

• Ability to diagnose and resolve technical issues

• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

• A bachelor's degree from an accredited four-year university in computer science, engineering, or equivalent work experience

• Two years of full-time paid experience in application support

• Dynamics AX/365 Finance and Operations experience is a plus

• Communicate effectively, both verbally and in writing

Contact: tbuntrock@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


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