Senior Fraud Withdrawal Associate
DraftKings

Las Vegas, Nevada


What you'll do as a Senior Fraud Withdrawal Associate:

  • Manage the review of withdrawal requests for suspicious activity and potential fraud across verticals
  • Coordinate with internal teams to remediate withdrawal processing failures
  • Process withdrawals in accordance with defined SLAs
  • Support Payment Support in triaging escalated withdrawal issues from our players; coordinate with payment processors to provide meaningful resolutions
  • Assist with ad-hoc requests from CX & VIP on expedited withdrawal requests and requests for documentation as required
  • Escalate high-risk accounts and suspicious activity requiring further review to Fraud Management
  • Provide recommendations on improvements to processes applicable to withdrawals
  • Ability to execute SQL queries to extract information to perform data mining and ad-hoc reviews for daily monitoring
What skills you will use:
  • 2+ years of relevant experience within a Fraud Operations environment. Experience in Online Gaming is preferred.
  • A Bachelor's Degree in a related field will be considered as an asset.
  • Understanding of gaming and payment processes
  • Team Player with a strong bias for action with our players
  • Strong organizational skills
  • Experience in SQL is preferred, but not required.
  • Competence with Zendesk & Microsoft Office product suite. Intermediate Excel skills are preferred but not required
  • Ability to work potential days, nights, and weekends
  • Ability to become licensed in multiple jurisdictions


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