Job Description Summary
Provides on-site second tier and Field Engineering service support. Responsible for ensuring appropriate availability, performance and recovery operations for Manufacturing/Warehousing infrastructure. Duties will include a focus on the design and build components of Manufacturing Capital Improvement Projects-collaborating with Plant/Warehouse customers and IT associates to determine technology requirements, along with installation and configuration of hardware/software, upgrading of Plant/Warehouse technology and planning/executing complex IT infrastructure projects. Incumbent works closely with manager and Lead Field Services Engineers, overcoming geographical separation, ensuring optimized use of skills sets and all tools at his/her disposal to accomplish the work at hand. The Field Services Engineer II takes initiative to assist peers, customers and suppliers to best understand the basis of what actions they take, the impact of these actions and why they have followed or will follow a given course.