Senior Field Services Engineer
Lamb Weston

Kennewick, Washington

Job Description Summary
Provides on-site second tier and Field Engineering service support. Responsible for ensuring appropriate availability, performance and recovery operations for Manufacturing/Warehousing infrastructure. Duties will include a focus on the design and build components of Manufacturing Capital Improvement Projects-collaborating with Plant/Warehouse customers and IT associates to determine technology requirements, along with installation and configuration of hardware/software, upgrading of Plant/Warehouse technology and planning/executing complex IT infrastructure projects. Incumbent works closely with manager and Lead Field Services Engineers, overcoming geographical separation, ensuring optimized use of skills sets and all tools at his/her disposal to accomplish the work at hand. The Field Services Engineer II takes initiative to assist peers, customers and suppliers to best understand the basis of what actions they take, the impact of these actions and why they have followed or will follow a given course.

Job Description

Business Process

  • Provide technical support on operational or maintenance aspects of system equipment
  • Diagnose mechanical, hardware, software and systems failures, using established procedures
  • Perform remote or on-site servicing and/or repair of company products/services
  • Collaborate to implement best practice system solutions and process changes.
  • Document functional requirements and ROI opportunities. Identify and address root causes of business process problems.
  • Design functional solutions that enable process change, continuous improvement and competitive advantage.
Infrastructure Services
  • Implement Plant system security controls according to established standards, implement and maintain secure supplier remote access solutions for line of business machines collaborating with Information Security.
  • Recommend and implement enhancements to meet business availability needs. Ensure availability and recovery requirements are implemented according to established architectural and design standards.
  • Collaborate with customers and IT peers to understand Plant system requirements for performance, recommend enhancements to established standards, implement and conduct tests to ensure acceptable performance thresholds are achieved.
  • Analyze, deliver and maintain Plant client, server and network technology according to business and technical requirements.
Application Services
  • Actively contribute to requirements gathering process focusing on infrastructure components. In production support scenarios, support identification of incident trends and build proactive plans to eliminate.
  • Collaborate with application designers and vendor solution providers to proactively model optimized infrastructure solutions.
  • Comprehensively test all infrastructure components of IT solutions to ensure business requirements are met.

Job Qualifications
  • Four-year college degree preferred. Focus on computer science, information systems or a related field desired.
  • Minimum of 2-year college degree
  • Two years' experience with desktop / server hardware and software installation and support required
  • Exceptional oral and written communication and customer service skills required
  • Display a high sense of urgency, adaptability and flexibility in a fast-changing environment
  • Possess excellent problem-solving abilities including analytical, prioritization, and escalation
  • Ability to work within the multiple departments internal to IT
  • Planning skills
  • Knowledgeable of Microsoft Operating Systems, Office, Networking, Mobile Devices, and computer hardware
  • A+ and Network + certification is preferred
  • Basic technical understanding of networking technology (Wi-Fi, switches, LAN, etc.).
  • Ability to manage a 4-year technology refresh cycle
  • Understanding of desktops, laptops, printers, and other peripherals
  • Ability to perform computer imaging
  • DHCP, DNS, IP Addressing, Windows Server 2012/2019 administration experience desired.
  • Ability to be on a regular on-call rotation and willing to travel as needed for projects.
  • VMWare ESX administration experience desired.
  • Ability to lift 50 lbs.

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