Security Supervisor
Massachusetts General Hospital(MGH)

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

Receiving general direction from the assistant director/operations manager and the site/shift, manager incumbent assists with the day to day site/shift operation. Supervises operational personnel, assures appropriate security response, proper follow-up occurs on all incidents and that all documentation is accurate and complete. Participates in the formulation and implementation of departmental strategic planning, represents the department and/or shift on interdepartmental and intradepartmental committees, participates in the annual preparation of the department budget and ensures that hospital employees, visitors and patients heed hospital policies and practices relating to security issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Working with the site/shift manager, is responsible for the day to day operation of the site/shift; assumes charge responsibilities in the absence of the shift manager and takes lead role in responding to emergencies or major occurrences that require departmental intervention. Ensures department philosophy and expectations for customer service is met.

Participates in interviewing and hiring process for operational staff; provides orientation to new employees; evaluates capability, performance, efficiency and appearance of staff on a routine basis, completing formal performance evaluations annually; counsels develops and motivates support staff; utilizes hospital's corrective action process as appropriate; keeps support staff informed of all departmental/hospital activities, policies and procedures; coordinates scheduling of operational staff ensuring adequate coverage at all times; oversees the payroll timekeeping and approves all time off requests, schedules overtime as necessary.

Assesses and participates in the training needs of operational staff; conducts training sessions in a workshop/classroom setting; participates in the creation of departmental recognition and retention programs and other departmental committees and initiatives; works with department management team in its total quality management efforts in order to improve services, enhance productivity and support to the hospital community.

Ensures that hospital security regulations are enforced and that criminal violations and security problems are investigated and appropriately reported to management and law enforcement agencies; conducts security surveys/analyses/ALERT program to determine vulnerability and risk to the Institution and communicates risk reduction recommendations to appropriate parties;

Responds to emergencies or major occurrences that require departmental managerial intervention; facilitates repairs to areas where security/safety breeches are issues. Oversees the monitoring and maintenance of department vehicles, any security system and equipment. Oversees the orderly handling of court documents (warrants, subpoenas, etc.) between the Hospital and law enforcement agencies. Provides input into annual departmental budget preparation; complies with efforts to provide cost effective services within budget parameters.

Assumes all operational duties and responsibilities of security officer when appropriate.

Performs other appropriate duties as assigned by Director or Manager.

Qualifications
QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Meet all the requirements of the security officer position

Ability to obtain Special State Police license

Bachelor's Degree in Criminal Justice or related discipline, preferred

Strong customer service, interpersonal, analytical and coaching skills

Previous supervisory experience preferred

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Meet all requirements of the security officer position.

Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams.

Customer service: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.

Strong problem solving: critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Ability to deal with, and deescalate, anxious/stressed people and manage aggression. High volume of activity; handle complex interpersonal situations and crisis management scenarios. Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity.

Professional orientation: attuned to current management, motivation, coaching theory and practices to support performance; pursue personal growth and development of self and the employees supervised, working knowledge of personnel relations and corrective action.

Ability to maintain security, police, EMS certifications and licensures.

Competent to ensure compliance with local, state and federal laws, hospital policies and procedures.

Strong writing skills to provide and maintain documentation to support data. Basic computer skills; typing and use of database software.

Technology: use of access control and database software, communications equipment, first aid equipment

Successful completion of IAHSS supervisory training program and/or other commensurate supervisory training initiatives

WORKING CONDITIONS: Describe the conditions in which the work is performed.

In addition to stresses incumbent upon the Security Officer, the Supervisors exposure is commensurate with additional responsibilities.

SUPERVISORY RESPONSIBILITY: List the number of FTEs supervised.

20+ FTE's; dependent on circumstances

FISCAL RESPONSIBILITY: Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc.

Work within Department parameters.

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.