This job has expired.
General Responsibilities:
• Ability to write routine reports and correspondence.
• Ability to compute mathematical calculations.
Familiarity with yield management and cost controls
Essential Functions: (Include the following. Other job related duties may be assigned.)
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations
• Maintain complete knowledge at all times of:
o All hotel features/services, hours of operation.
o All room types, numbers, layout, decor, appointments and location.
o All room rates, special packages and promotions.
o Daily house count and expected arrivals/departures & arrangements made by concierge.
o Room availability status for any given day.
o Scheduled daily group activities.
o Yield management strategies that are in place
o Assist with monthly, quarterly, and yearly forecasting of revenue, expenses and occupancy with accuracy
• Ensure the yield controls are in place to achieve the highest possible occupancy and ADR.
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Ensure all proper accounting procedures are in place and reported.
• Assist departmental staff with their job functions to ensure optimum service to guests / employees.
• Check for VIP/Amenities requests and coordinate delivery time of amenities/special requests with applicable departments.
Secondary Functions:
• Phone switchboard duties.
• Assist with Reservations calls.
• Provide Concierge service when no Concierge is available.
• Assist in other Front Office areas as assigned.
• Provide guest room tours.
• Legibly document maintenance needs on work orders and follow established hotel procedures for relaying information to other departments.
Qualifications (Essential):
• High school graduate.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
• Ability to provide legible communication and directions.
Qualifications (Desired):
• Some college or training in hospitality industry.
• Previous experience as Front Desk Agent.
• Knowledge of computers
Skills:
• Ability to promote positive relations with all individuals who call and by telephone.
• Ability to input information for arrangements made and access information in hotel systems.
Additional Information
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