Resort Billing Agent I
Marriott Vacations Worldwide

Lake Forest, California


Job DescriptionAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary:

Full Time 40 hour per week, non-exempt position and is paid at an hourly rate. Responsible for the daily monitoring of billing functions. Responsibilities may include any or all of the following: cash receipts posting and adjustments to owner accounts; assisting bookkeepers with accounts payable tasks; preparing and updating various reports using Excel and Word; various other general office duties on an as-needed basis. Process new owner information including set-up in system and new owner package. Assess fees according to resort ABC policy. Reconcile daily lock box for all cash received and complete monthly roster reconciliation. Provide the highest level of customer service to all clients and peers; maintaining a professional relationship with all areas of responsibilities. Works as a team member with management and co-workers fostering best practices.

Job Expectations:

Has extensive knowledge of Back Office procedures. Enter owner payments of maintenance fees and other types of payments into 9900/TSW Make corrections to credit card batches through protobase as directed by supervisor Ensure all bank deposits are made on a regular basis (daily, weekly or as needed) Meet internal and external customer needs in ways that provide satisfaction and excellent results for the customer Understand the value of customer loyalty and know how to develop and maintain it Demonstrate ability to acquire understanding and absorb new information daily Maintain stable performance and poise in high stress situations. Be open to and adapt with change. Adjust quickly to changing priorities Exhibit friendliness, sense of humor, genuineness, caring, even when frustrated, treat people with respect Cooperate with supervisors and establish collaborative relationships with peers Write clean precise, well-organized letters, emails and memos using appropriate grammar and word usage. Prepare and/or update various Excel and Word documents

Essential Functions:

Process assessment billings; including monthly, quarterly, annual, semi-annual and periodic special assessments Process daily reconciliation for all lock box activity Process of payments received daily Monthly roster reconciliation Contract processing; including system set up and owner mailings Process late fee assessments Process and monitor Bankruptcy, Foreclosure and Collection Coding Process and monitor payment plans Direct bill processing for all HOA related billings Process collection efforts and ensures ABC policies are followed Assist in cross-training staff in all functions of A/R billing and collections (systems, procedures etc.) Special projects as assigned by Accounting management

Knowledge, Skill and Experience:

Minimum Education (or substitute experience) required: High school diploma Minimum Experience required: 2-3 years A/R experience Skills Required:
Computer literate - Windows environment Accuracy
Microsoft Office Detail-oriented
10-Key Multi-tasking

Professional phone manner Problem-solving

Professional communication skills

Physical Job Description

Typical Working Conditions:

Normal office environment where there is no physical discomfort due to temperature, dust, or noise.

Equipment Used:

General office equipment including: computers, phones, copiers, binding machine, folding machine, fax machine

Essential Physical Tasks:

General office tasks including: computer (typing) 10-key, phones, photo copiers, filing. Preparation of records for storage

  • Lifting/Carrying up to 20 pounds
  • Walking, standing and bending as necessary

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture


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