Registration Coordinator
Southern Methodist University Inc

Description

Hourly Range:

$19.00 per hour - $21.50 per hour

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

The Continuing and Professional Education (CAPE) Registration Coordinator is the unit's primary contact with students throughout their registration process and onboarding for their programs. They manage enrollment processes and procedures for students in certificate programs, with many electives and multiple registrations as well as singular CAPE courses. Project management and communications with instructors, students and programming team are essential. These responsibilities also include managing all payment avenues for the students based on the program, such as; payment plans, Sallie Mae loans, discounts, escrow, refunds, etc. They also coordinate badges, certificates and awards after completion of programs for the students. This person ensures an excellent student experience entering and leaving the programs.

Essential Functions:

• Provide students with guidance on selecting open enrollment courses and/or facilitating registration and fee collection for ongoing enrollment of non-credit students through completion/graduation, including verification of enrollment eligibility and funds availability.
  
• Must be a power user in our SIS, Canvas, Credly and CRM systems to run processes and enter data for enrolling, recording and reporting.
  
• Service students with all payment plans, apply payments, manage payment contracts and submissions/approvals.
  
• Collect documentation for students with atypical circumstances or additional forms and approval requirements, monitoring enrollment of students.
  
• Verify and provide documentation of grades/completion status to appropriate program office, ensuring documentation transfer between systems of record, credential badges and provide non-credit transcripts and certificates, as requested.
  
• Send general student communications: such as course reminders, updates to time/location, inclement weather or other schedule change announcements, etc.
  
• Work with program 3rd party providers to gather student data and any additional program support as needed.
  

Qualifications

Education and Experience:

High school diploma is required. A bachelor's degree is preferred.

A minimum of (2) years of professional office administrative support work or customer service experience working directly with clients is required.

Knowledge, Skills and Abilities:

Candidate with experience assisting adult learners and a diverse student population is preferred. Candidate that possess experience providing student recruiting, advising or admissions/registrar is a plus. Candidate with experience working with Customer Relationship Manager (CRM) and a student information/registration database system is preferred. Candidate must demonstrate proficiency in alpha numeric data entry. Working knowledge of other Microsoft Office suite applications (e.g. Excel, Word and Outlook) is required.

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Physical and Environmental Demands:

• Sit for long periods of time

Deadline to Apply:

Priority consideration will be given to those who apply by December 27, 2021.

Deadline to apply: 01/07/2022

COVID Vaccination:

SMU must comply with President Biden's Executive Order (EO) 14042 requiring those that receive federal contracts and their employees to be fully vaccinated against COVID-19, unless they apply for and are granted an exemption for religious or medical reasons.

For more information regarding this requirement, please visit our website.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

This job has expired.