Quality Assurance Manager

Conroe, Texas

This job has expired.

Job Description:

Quality Assurance Manager - Conroe


This position is accountable for general oversight of Conroe plant's Quality function, including quality control, quality assurance, and quality management system processes. This position is responsible for planning, implementing, managing, and improving Quality processes to facilitate greater internal efficiencies and customer satisfaction -particularly as the Conroe site transitions to markets where Quality and product consistency are vital to foster and maintain highly satisfied customers.


  • Ensure safe, cost-effective, and efficient operation of the Conroe plant Quality team, including personnel and equipment performance
  • Manage laboratory technical staff and quality engineer(s) as direct reports, as well as dotted line oversight of laboratory shift technicians
  • Represents the QA/QC function on the site leadership team
  • Ensure applicable EHS policies and procedures are followed
  • Manage laboratory quality control processes to ensure finished goods are tested and on-specification as well as in-control prior to shipment
  • Drive a culture of quality assurance versus quality control throughout site
  • Review new product introduction (NPI) and management of change (MOC) checklists for final manufacturing sign-off, including review and approval of product specifications, laboratory test methods, and COA profiles
  • Oversee plant compliance and certification to ISO 9001 quality standard
  • Maintain KPIs to measure plant Quality performance
  • Ensure timely investigation of customer complaints assigned to Conroe plant. Review complaint responses for adequacy of investigation and effectiveness of corrective/preventive actions.
  • Interact with the Huntsman commercial team and directly with customers as needed to ascertain customer requirements and resolve issues.
  • Organize and facilitate onsite customer quality audits and customer site visits
  • Ensure timely response to customer quality surveys and questionnaires
  • Monitor implementation of all action items assigned to Quality personnel (ex: from audits, nonconforming product investigations, customer complaints, etc.)
  • Provide guidance and enforce governance for SAP QM and LIMS transactions
  • Use statistical tools and root cause analysis to identify trends and opportunities for process improvement
  • Maintain raw material specifications and ensure a receiving process is in place to monitor raw material quality prior to use
  • Ensure regular supplier performance reviews for key raw material and packaging suppliers; and participate in supplier quality audits as needed.
  • Ensure adequate training on Quality processes; regularly review existing procedures for updates and improvements.
  • Manage annual budget for Conroe quality function, including timely requests for capital projects and personnel
  • Participate on the AMER region quality council to address quality issues across Huntsman plants
  • Serve as plant liaison and subject matter expert on Global Quality, Supply Chain, and Manufacturing initiatives related to quality

  • 10+ years experience in applied Quality Assurance management, preferably in a chemical plant environment
  • Bachelor's degree in Chemistry, Engineering, or Business Administration discipline; Master's degree preferred
  • Demonstrated ability to communicate effectively and to lead Quality based teams.
  • SAP QM and LIMS experience strongly preferred
  • Experience with SQC/SPC analysis strongly preferred
  • Experience with ISO9001 (required) and Six Sigma (preferred)
  • Results oriented with strong planning, organization, and communication skills (verbal and written)
  • Must be willing to travel 5-10% (primarily within local area)

Additional Locations:

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