Premium Analyst I
AF Group

Lansing, Michigan

This job has expired.


PREMIUM ANALYST I

WAIVER: For this posting only and without precedent for future postings:

A WAIVER OF QUALIFICATIONS IS being made.

Hiring Manager: Sharon Warner
SUMMARY:

We are conditionally waiving certain requirements for this posting only (See below).

Primarily responsible for evaluation, approval, completion and processing of mail audits and reviewing phone audits in a multi-functional business unit. Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and service center representatives, finance, TPA representatives, and other premium audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders.

PRIMARY RESPONSIBILITIES:

  • Respond to telephone, mail, or email inquiries providing direct customer service to internal and external customers related to an audit and other policy concerns.
  • Analyze, research, approve, complete and process mail audits.
  • Analyze, research, approve, complete and process the following audit adjustment types: waive, mail, and phone audits. When an adjustment is denied, notify the parties involved.
  • Make necessary customer contacts to an insured, accountant, or agent to gather sufficient information to ensure the classifications are correctly applied on the audit/audit adjustment. Identify correct classifications on the audit by researching PAAS, NCCI, and other applicable web tools.
  • Analyze, research and communicate audit concession requests from external customers to relevant internal staff. Communicate final decision to external customers. Complete and process the concession adjustment, if approved by management.
  • Analyze, research and communicate policy changes and omissions to relevant internal staff that include, but are not limited to, payroll, class codes, entity, states, Federal/Risk IDs, addresses, officers, endorsements, as a result of audit findings while completing the audit/audit adjustment.
  • Manage your workflow inventory within PAM to achieve specific time service goals.
  • Estimate audits.
  • Train and mentor the Premium Audit Technician position.
  • Compose written correspondence, as appropriate.
  • Maintain confidentiality of information processed.
  • Work with minimum supervision.
EMPLOYMENT QUALIFICATIONS:
  • EDUCATION REQUIRED: Minimum 30 credit hours of coursework in Accounting, Business, Insurance, Finance or related field and progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designation(s) such as an Associate in Premium Audit (APA) or Chartered Property Casualty Underwriter (CPCU). Combinations of education and experience may be considered in lieu of education requirements.


  • EXPERIENCE REQUIRED: Two year's technical or administrative office experience including relevant bookkeeping/accounting and/or demonstrated experience in an Underwriting or Audit Department in an insurance organization, may be considered.


  • SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
    • Ability to work effectively in a multi-functional business unit.
    • Exhibits a basic knowledge of underwriting rules, procedures, manuals and Worker Compensation classifications in a single state and/or multiple states with similar state rules.
    • Excellent oral and written communication skills.
    • Excellent organizational skills and ability to prioritize work.
    • Ability to manage multiple priorities and meet established deadlines.
    • Basic knowledge of computers, word processing, snf spreadsheet software with accurate input ability of 40 wpm with ability to use 10-key.
    • Analytical and problem-solving skills.
    • Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.
    • Basic math skills.
    • Basic knowledge of accounting/bookkeeping.
    • Develops and understands client/customer needs and initiates timely action to meet them.
    • Exhibits a basic understanding of one or more business functions and their processes.

  • ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
    • A minimum of one year experience as a Premium Audit Technician with the Accident Fund Insurance Company of America.
    • Ability to work effectively in a multi-functional business unit.
    • Basic knowledge of payroll tax records.
    • Basic knowledge of OnBase.
    • Basic knowledge of ACD line functionality
    • Basic knowledge of Outlook calendar functionality.

    WORKING CONDITIONS:

    Work is performed in an office setting with no unusual hazards.

    REQUIRED TESTING:

    Basic Word, Basic Excel, , Reading Comprehension, 10-key, Typing 40 WPM, Math, and Proofreading.

    WAIVER: For this posting only and without precedent for future postings, the waiver is being made - -see edits above.


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