Playa Largo-Pool Towel Supervisor
Shaner Hotel

Key Largo, Florida

This job has expired.


Shaner is an Equal Opportunity Employer and Drug-Free Workplace

General Responsibilities:

  • Ensure the pool and beach area is setup, clean, stocked and ready for the day's demands (chairs, chaise lounge, garbage, towel hut and surrounding area).
  • Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
  • Observes and patrols pool enforcing safety regulations.
  • Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations, even the unexpressed.
  • Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
  • Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
  • Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
  • Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
  • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
  • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
  • Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area. (MAYBE JUST KNOWLEDGE OF CARIBBEAN WATERSPORTS, POOL ATTENDANTS ONLY ASSIST SANDBAR)
  • Maintain complete knowledge of hotel and facility information and hotel specific program (locations of venues, towers, meeting rooms, event information, sunset ceremony, cabana information, activity programs).
  • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
  • Maintain complete knowledge of and comply with all departmental/hotel policies and procedures.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Complete opening side duties for the beachfront and pool as assigned by a supervisor or manager.
  • Monitor and maintain cleanliness of assigned areas.
  • Anticipate guests needs, respond promptly and acknowledge all guests.
  • Work with housekeeping to ensure all soiled towers are removed from towel hut and other pool and beach areas and ensure there is always a stock of clean towel available.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Handle guest complaints ensuring guest satisfaction.
  • Monitor pool area for hotel guest use only, in accordance with department procedures.
  • Monitor and maintain cleanliness, sanitation and organization of all beach and pool areas following procedures laid down in departmental manual.
  • Clean immediately after guest departs in accordance with department procedures.
  • Replenish wares in side stations throughout shift.
  • Complete closing side duties for beachfront and pool as assigned.
  • Provide a quality and unique professional experience to each guest which is "Exactly Like Nothing Else"
  • Maintain cleanliness of pool service areas and equipment. Stock all wares and equipment needed for service
Skills:
  • • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy,
  • cooperativeness and work with a minimum of supervision.
  • • Ability to endure abundant physical movements in carrying out job duties.
  • • Ability to understand guests' service needs.
  • • Ability to exercise good judgment with difficult guests.
  • • Ability to maintain confidentiality of guest information and pertinent hotel data

Qualifications (Essential):
  • Some experience in hospitality.
  • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
  • Ability to count
  • • High school graduate or equivalent.
  • • Previous guest relations and/or training.

Additional Information
  • Posting Date: Jan 11, 2023


This job has expired.

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