Office Support Assistant (Contract) - Springfield
University of Illinois

Springfield, Illinois


Office Support Assistant (Contract) - Springfield

Office of Workforce Development, Registration and Logistics

Job Summary
The primary function of this position is to be the liaison between the department and its stakeholders. Individuals will effectively handle issues, complaints and inquiries keeping satisfaction at the core of every decision and behavior.
Duties & Responsibilities
Ability to provide customer service support, examples (not all inclusive) including handling and responding to customer inquiries by telephone and email, monitoring, maintaining and updating confidential information, data entry and technical support. Provides logistical support, examples (not all inclusive) include identifying meeting space, catering and lodging arrangements, preparation and distribution of printed materials and assisting with set up and take down at events, as specified by the supervisor.

Performs clerical support; examples (not all inclusive) include receiving and screening visitors and telephone calls. Attends and participates in meetings as required. Proctor exams as needed.

Other duties as assigned that are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  1. High school diploma or equivalent.
  2. Any one or combination totaling six (6) months from the categories below:
    1. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
      • 15 semester hours equals six (6) months
    2. Work experience performing office/clerical activities, including use of computer systems.

Preferred Qualifications
High school diploma and previous experience in customer service or call center.

Appointment Information
This is a 100% full-time Civil Service 0845 - Office Support Assistant position, appointed on a 12-month basis. The expected start date is as soon as possible after 10/17/2022. Salary is commensurate with experience. Fully-remote or hybrid work options may be considered for this position.

Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on October 5th, 2022. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact sw-hr@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1012165
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu



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