NJ Transit - Desktop Support Consultant (693786)
American Cybersystems, Inc.

Newark, New Jersey

This job has expired.


Desktop Support Consultant (693786)

Start Date - 10/24/2022

End Date - 09/24/2023

Location - Newark, NJ

Interview Type - iLinc Web Cam Interview Only

Short Description:

We are looking for a qualified Desktop Engineer who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

Complete Description:

The Desktop Engineer will support laptops, PC's, software applications, printers, mobile devices, telephones, projectors, user accounts, network access, and setting up new employees. The ideal candidate will also manage certain IT related projects. Responsibilities• Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.• Install hardware and software on workstations.• Set up and maintain network and telecommunications systems.• Troubleshoot LAN, server, wi-fi and connectivity issues.• Utilize ticketing system, when necessary.• Manage Windows Active Directory and Exchange.• Re-image computers, perform data migrations and restorations.• Work closely with other IT employees on system maintenance and configuration projects.• Work closely with other SLA employees on interdepartmental projects.• Maintain accurate asset management records.• Work with vendors and manufacturers on repair and maintenance of IT equipment.• Night and Weekend shifts are required for this position. Requirements• 4-6 years desktop support experience.• Ability to help employees solve hardware and software problems.• Experience with Windows Active Directory & Office 365.• Experience troubleshooting network issues in large office setups.• Experience supporting and troubleshooting printer systems.• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.• Strong customer service and communication skills.• Experience with a scripting language preferred.

Require/Desire Skills

Support laptops, PC's, software applications, printers, mobile devices, telephones, projectors, user accounts, network access, and setting up new empl Required 5 Years

Manage certain IT related projects Required 5 Years

Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving Required 5 Years

Set up and maintain network and telecommunications systems Required 5 Years

Troubleshoot LAN, server, wi-fi and connectivity issues Required 5 Years

Utilize ticketing system Required 5 Years

Manage Windows Active Directory and Exchange Required 5 Years


This job has expired.

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