Member Services Representative
Beacon Hill Staffing Group

Boston, Massachusetts


Our client, a car sharing company in Boston, is seeking a Temporary Member Services Representative to join their team! This role is Monday - Friday, 8:30am -5:30pm and can pay $19 per hour. The ideal candidate would have experience in customer/client service in a professional setting, as well as being tech savvy. Qualified candidates are encouraged to apply.

Responsibilities

  • Resolves issues according to company policies;
  • Educates members on company policies
  • May assist new members with company procedures, process applications, and send cards
  • Assists other departments as needed, such as Fleet Operations, Sales and Marketing
  • Liaises with Field Member Services to discuss problems, identify trends and share solutions
  • Provides timely follow-up and resolution to member issues
  • At established sites, may specialize in specific area of operation or handle more complex issues

Qualifications

  • College degree preferred
  • Prior experience in customer service role.
  • Excellent customer service skills.
  • Basic computer skills.
  • Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Interpersonal skills- the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
  • Oral communication- the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
  • Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
  • Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
  • Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)



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