Marketing Agent - Locals
Marriott Vacations Worldwide

San Marcos, California


Job Description
***This is a remote position ***

Essential Duties and Responsibilities (other duties may be assigned):
• Consistently follow the I-Serve standards at all times
• Follow all company and department policies and procedures
• Attend safety meetings, keep the workplace in safe condition, and work in a safe manner
• Adhere to attendance policy and report to workstation at scheduled start time
• Propose ideas or find ways to improve services, systems, and/or procedures
• Place phone calls to potential guests from our computerized directory
• Demonstrate knowledge of Welk Resort Vacation Ownership and services
• Meet and Exceed weekly outbound assigned call goals - including warm and cold calls
• Perform script (with necessary adjustments) to ensure consistency
• Maintain computer, telephone and other equipment
• Communicate respectfully and politely with members and employees at all times
• All other duties as assigned

Education and/or Experience:
• High school diploma or equivalent
• Call center experience preferred Skills:
• Ability to analyze personal performance targets and adjust as necessary
• Able to problem solve with decisiveness and urgency through completion
• Ability to pay attention to detail and accurately record/report data
• Ability to take personal responsibility, display initiative, and exercise good judgment
• Ability to work effectively, maintain composure, and make decisions in fast-paced environment requiring quick responsiveness
• Use good judgment and knowledge to recognize challenging situations to apply resolution
• Utilize the freedom to go Above and Beyond to take initiative to create brand loyalty
• Excellent oral and written communication skills
• Strong organizational, leadership, and time management skills

Language Skills:

• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively with customers or Team Members of the organization.

• Excellent communication skills required. Must be able to speak,
understand, read and write English.

•Must have excellent English grammar skills, including punctuation, spelling, style, etc.

Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to make decisions that are in the best interests of the company.

• Ability to be flexible and easily adapt to change.

• Ability to establish and maintain effective working relationships with co-workers, field personnel
and sub-contractors/vendors.

Physical Demands:
The physical demands described here are representative of those that must be met by a
Team Member to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
essential functions.

While performing the duties of this job, the Team Member is regularly required to stand;
use hands to finger, handle or feel; and talk and hear. The Team Member is frequently
required to walk and reach with hands and arms. The Team Member is occasionally
required to sit; climb or balance; and stoop, kneel, crouch or crawl. The Team Member
must regularly lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those the
Team Member encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. The noise level in the work environment is usually low


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