Manager on Duty Passenger Service
Total Airport Services, Inc.

Houston, Texas


The Manager on Duty (MOD) Passenger Service plans, directs, and coordinates daily Passenger Services Operations for our airline customer(s). This is a fast-paced public facing role that works closely with frontline TAS Team Members and their Supervisors to ensure service delivery to passenger and airline alike. This role is vital to ensure the optimization of resources to meet and exceed customer expectation and airline customer KPIs. The MOD will be responsible for mentoring their reporting supervisors and ensuring through documentation and regular feedback TAS Team Members are meeting expectations of their role and adhering to all TAS Practices, Policies and Procedures. The MOD will be expected to liaise and communicate in person and in writing with Airline Customer Management and other TAS Departments on a regular basis including representing TAS at airport meetings and functions.


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