Manager of Credit and Collections

Earth City, Missouri

This job has expired.

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Manager of Credit and Collections

Interface is seeking an experienced Credit and Collections Manager to join our outstanding department in Earth City, Missouri. The Credit and Collections Manager will be responsible for ensuring that revenue from debtors is being collected properly and in a timely fashion. In addition, this role will ensure that all staff is abiding by the collection policies outlined by the procedures of our company.

Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success.

Interface offers a competitive compensation package with excellent benefits that include medical, dental, vision, 401(k), paid time off, and much more.


  • Reports and deliverables are produced timely and accurately
  • Review and approve customer credit applications
  • Generate collection reports and assign accounts to collection staff
  • Perform collections calls and resolutions to open balances within established quota
  • Manage relationships with 3rd party collection firms
  • Ability to recognize cash application issues and communicate resolution appropriately
  • Apply understanding of all Interface services and products
  • Ability to analyze customer ledger entries and statuses and how to proceed with collection
  • Ability to recognize cash application issues and communicate them appropriately
  • Utilize customer database to look up customer information, record collection notes, and set tickler system
  • Communicate and coordinate with necessary internal teams to resolve billing and service-related problems and disputes
  • Negotiate payment terms on past due accounts
  • Process collection letters as necessary
  • Enter "stop service call" message if customer has not paid within terms specified
  • Ensure accuracy and timeliness of assigned customer invoice delivery and other customer account adjustments
  • Prepare and review special handling account deliverables for consistency and accuracy which may include additional Excel files, 3rd party invoice portals, or EDI processing
  • Develop relationships with assigned customer base and understand customer requirements
  • Understand customer invoicing needs and provide solutions
  • Ensure timely payment from assigned customer base
  • Work with internal and external customers to ensure accurate cash application
  • Assist with various account receivable issues based on departmental goals and objectives.
  • Perform collections calls and resolutions to open balances within established quota
  • Responsible for the compilation of audit requests for various audits
  • Apply understanding of all Interface services and products
  • Apply continuous improvement to drive desired company and department metrics and goals
  • Special Projects as assigned not exclusive to Acquisitions, NAV programming changes, Procedural Changes, and Training
  • Ensure Dynamics NAV customer records are accurate, not exclusive to proper tax exemption status
  • Policies and procedures will be updated at least once per annum in accordance with Sarbanes-Oxley.

Job Requirements

  • Must have a general understanding of accounting with a strong understanding of accounts receivable and collections
  • Strong attention to detail, analytical aptitude, commitment to accuracy, and quality, problem-solving skills
  • Strong organizational skills
  • Detail-oriented and able to multi-task, prioritize and meet deadlines in a fast-paced environment
  • Strong interpersonal, written, and verbal communication skills
  • Ability to work with all levels of staff as internal customers
  • Must possess a strong ability to develop and maintain account relationships
  • Must be a good listened and able to deliver on customer "wants" and "needs"
  • Must possess a strong work ethic with a hands-on mentality
  • Possess the ability to set goals and be a self-starter
  • Understand accounting cut-off for Financial Statements and Quarterly Inventory
  • Maintain a sense of urgency and follow-through tasks to completion
  • Must demonstrate initiative ability to handle multiple responsibilities
  • Self-starter willing to pro-actively assist others in completing departmental goals
  • Able to use various financial tools (spreadsheet and accounting software)
  • Microsoft Office Office with strong knowledge of Excel
  • Microsoft Dynamics NAV or experience with Organizational ERP systems such as Oracle
  • Ability to learn various accounting software required to manage customer relationships
  • Must embrace change and view change as an opportunity
About Interface
Founded in 1995, Interface helps consumer-facing, multi-location enterprises accelerate digital transformation by delivering next-generation business security, networking, and business intelligence services. By employing the brightest minds in the industry, Interface delivers innovative solutions built using cutting-edge technologies with a focus on superior customer experience. Many of the nation's leading consumer brands across retail, restaurants, financial services, and hospitality industries rely on Interface to thrive and grow.

Interface Security Systems is committed to building a better future by delivering relentless support to our customers, caring for our employees, and giving back to our communities. If you are on a quest to find a meaningful career, Interface is the place where you can make an impact and see how teamwork and our culture of excellence can create great outcomes. Apply today, see what's possible.

Equal Employment Opportunity Policy
Interface Security Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job has expired.
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