Lead Install Technician
CAI

JobProfile Summary

CAI is hiring! One of our major clients is seeking a Lead Install Tech position to assist the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4-year rotating schedule to replace all state-issued PC computers. This will allow the client to efficiently support IT resources across the state. The Lead Install Tech backs up data, removes PC, installs new PC, restores data, and completes install checklists.

This position is fully onsite and requires regular travel throughout the state of Indiana. This is a 1 year contract opportunity with the potential to extend.

Duties and Responsibilities

- Support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects.

- Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC.

- Backing up, protecting, and restoring data will be an essential task for this position.

- Updating documentation and completing e- install forms required.

- Will be the lead tech and point of contact onsite for large deployments.

- Customer service is also a crucial element for this position.

- This position will perform other duties as assigned.

- Travel throughout the State of Indiana is a requirement.

Qualifications

- Associates or bachelor's degree in computer science or equivalent experience is required.

- Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology.

- Hands on experience with Windows7, Windows 10 Active Directory, and VPN.

- Industry recognized certifications such as A+, Network +, or MCSE are a benefit.

- Understanding of Internet technologies beneficial. Hands on experience supporting the Microsoft Office Suite.

- Ability to support printers, scanners, and other peripherals.

- Solid verbal and written communication and documentation skills are required.