IT Talent Development Consulta
Western & Southern Life

Overview

Summary of Responsibilities:

The IT Talent Development Consultant is responsible for collborating with the Information Technology (IT) leadership team to drive the development of technical and leadership skills for IT associates. This position assesses IT developmental needs to identifiy, lead and manage suitable development solutions such as training, knowledge transfer and coaching to meet those needs. This position actively searches, creatively designs and implements effective learning or developmental strategies and methods to educate and enhance performance. Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updates manager on a regular basis.
Responsibilities

Position Responsibilities:

• Develops and maintains the IT Talent Development Strategy in collaboration with IT leadership team based on skill needs assessment for both technical and leadership skills needed for IT associates.
  
• Builds relationships with and engages key stakeholders to develop and conduct skill needs assessment on an annual basis. As appropriate, observes or performs specific jobs to understand performance standards, external customer requirements and product/service fit. Recommends training or learning and development solutions for skill gaps in line with the organization's needs, strategy and available resources.
  
• Works with key stakeholders to identify measures of success for training and evaluates the short- and long-term effectiveness of development programs. Utilizes participant data, management observation and productivity/quality performance data to link training with improved performance and modifies programs as needed. Reports findings to IT leadership on a periodic basis.
  
• Uses proven instructional design and adult learning methodologies to develop engaging and meaningful learning experiences with identified performance measures in order to enhance job performance and development of IT associates and to meet business objectives.
  
• Designs and develops documentation including course manuals, participant guides, job aids and leader guides. Ensures that all documentation is organized and in good order for delivery. All documentation will be composed in a consistent manner, enabling ease of use.
  
• Collaborates with IT leadership team and the Leadership Development Program Manager on the sustainment and facilition of the IT Leadership Development Program.
  
• Conducts and facilitates training programs using effective communication and facilitation skills.
  
• Works with other Talent Development associates to ensure, on a macro level, model alignment and consistent philosophies around management and professional development programs.
  
• Provides coaching to IT managers and associates on development planning.
  
• Manages relationships and contracts with learning vendors and colleges/universities in collaboration with Talent Acquisition (TA).
  
• Maintains, configures and administers virtual learning assets including license assignments and curriculum development via the organization's learning management system (LMS).
  
• Performs other duties as assigned by management.
  

• At least three years of proven experience designing and implementing talent development initiative specific to IT skills in a corporate environment.
  
• At least five years working within an IT enviroment or an IT specific role.
  
• Demonstrates exceptional platform and facilitation skills. Creates a productive learning environment for participants. Is able to successfully overcome participants' objections and manage the classroom in a productive manner.
  
• Demonstrated knowledge of and some experience utilizing needs assessment, training program development and evaluation, adult-learning theory and instructional design methods. Has demonstrated strong customer-focused skills and commits to meeting their needs and expectations.
  
• Proven relationship management. Initiates and develops relationships with others both inside and outside current function; demonstrates credibility; confronts and resolves conflict quickly and professionally; inspires confidence in others. Operates with urgency to resolve issues.
  
• Demonstrated ability to make sound decisions, identify and quantify problems, provide effective resolutions and appropriately role model the culture and norms of the organization.
  
• Proven ability to think critically by defining and resolving a situation or problem by analyzing issues involved, weighing options and evaluating alternatives; maintains an objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive results forward. Seeks to understand intent from leadership to derive one vision/focus with incremental progress along the way.
  
• Proven strong attention to detail with excellent organization and project management skills to include the identification of key stakeholders, development and implementation of a plan. Can cite examples of organization and time management/methods used to manage or prioritize workload demands.
  
• Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. Demonstrated use of strong listening skills.
  

• This position works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Position requires substantial movement of wrists, hands and fingers for continuous computer work.
  

• Bachelor's degree in training and development, information technology, human resources, psychology or business.
  

• Proficient in word processing, spreadsheet and database applications.
  

• None required.
  

• Extended hours required during peak workloads or special projects.