IT Client Technologies Technician
Braun Intertec

Bloomington, Minnesota

This job has expired.


Responsibilities:

  • Provides hands on customer support of client side desktops, laptops, mobile phones, software installation and the like
  • Maintains, repairs, and troubleshoots desktop hardware and software packages
  • First escalation point from the Help Desk to assist customers that require a higher level of expertise in technical troubleshooting of hands on assistance
  • Escalate tickets that require an advanced level of technical expertise, if unable to resolve within SLA
  • Accurately assesses, records problems, and updates status using the Service Desk support ticketing system
  • Training staff and orienting them on how to use computer hardware and software systems
  • Accurately inventory users current hardware and the allocation of new hardware to users
  • Performs in-house diagnostics and repairs computers, smart phones and tablet PCs
  • Configure and deploy mobile phones and tablets
  • Imaging and deployment of new hardware devices following process and procedures on imaging of devices
  • Setup, breakdown and troubleshoot audio visual equipment for conferences and meetings
  • Assists in writing and editing Help Desk articles and application documentation
  • Provides exceptional customer Service with every customer engagement
  • Participates in continuous improvement
  • Work both in a team atmosphere but also a demonstrated ability to reliably work independently with little to no supervision taking work assignment from the ticketing system


Required Skills:
  • Demonstrated exemplary customer service
  • Approachable, open, friendly oral and written communication
  • Ability to change direction and adapt to changing rate of ticket flows as customers require assistance
  • Ability to physically install and replace hardware which might be located above or below desks, run wires, and setup audio video gear as required with the ability to lift and carry 50 pounds.
  • Ability to work from a ladder and use power and hand tools.

Required Experience:
  • Comp TIA A+ or similar training or experience
  • Associate's degree or equivalent experience in a related field
  • Three to five years of technical support related experience
  • Three to five years of customer service background


The successful candidate will be encouraged to expand their skills and certifications through company provided training and mentoring.

Braun Intertec offers a competitive compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, ESOP, PTO, and paid holidays.

Braun Intertec is proud to be an Equal Opportunity Employer; AA/EEO/Veterans/Disability friendly employer.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email hrhelp@braunintertec.com.

As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us at hrhelp@braunintertec.com. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.


This job has expired.

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