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We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Training - You'll attend a thorough, comprehensive, training program
Benefits - Medical, Dental, Vision, wellness program and more!
401k Matching - $1 for $1 company match up to 6% of pay
Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
SummaryThe Quality Monitor I is responsible for monitoring, auditing the contact center to ensure compliance with the quality assurance policies and procedures. This role provides objective and quantitative feedback regarding the quality of interactions and transactions.
Education & Experience / Licenses & Certification
* High school diploma or GED required, Bachelor's degree preferred.
* 0 - 2 years in a customer service/quality assurance environment or equivalent business experience
* 1-3 years call center experience with significant customer interaction preferred.
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Position may require travel 25% of the time by car, plane or other form of transportation to work sites, attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Time Management (Intermediate)
Quality Orientation (Proficient)
Cooperation (Collaboration) (Learning)
Posted 40 minutes ago
Posted 40 minutes ago
Posted 39 minutes ago