Inside Sales Coordinator
Mitsubishi Electric Power Products, Inc.

MEPPI's Critical Power Solutions Division (CPSD) is looking for an Inside Sales Coordinator to perform all aspects of service sales for the Critical Power Solutions Division (CPSD) including identifying leads, quoting service opportunities, follow-up, closing and processing of service agreements and warranty sales.

Essential Functions

• Develop business opportunities and enhance the customer experience by selling service contracts, extended warranties, spare parts and labor projects.
• Maintain relationships in a consultative role with customers and MEPPI partners by providing support, information, and guidance; researching and recommending new service offerings and cost savings.
• Maintain sales opportunity, contracts, pricing and service order data in MEPPI's customer relations management (CRM) and business systems.
• Prepare and present quotes to customers, including preparation and submission of RFP documentation. Follow-up and close renewal contracts prior to expiration, upsell to higher levels of service. Identify and project customer budget cycles, close dates and revenue recognition dates.
• Obtain cost estimates from vendors for services and equipment.
• Ensure proper invoicing of service contracts and extended warranties.
• Improve service margins through higher Average Selling Prices, direct sales, and promoting MEPPI quality.

• Associate's degree in business or related discipline with 3 years of experience in inside sales, telephone sales, customer service, collections or equivalent education and experience.
• Intermediate knowledge of selling services.
• Advanced interpersonal, communication, and presentation skills required to communicate with employees and customers.
• Ability to work in a team environment and to work on multiple projects simultaneously.
• Advanced computer skills with emphasis on MS Office products, ERP/MRP and CRM systems.