Implementation Project Manager
Archibus + Serraview Job Board

iOFFICE + SpaceIQ is making workplaces smarter and employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work environment, and want to give their employees a frictionless experience so they can do their best work, come to iOFFICE + SpaceIQ. Our mission is to help businesses of all sizes reach their full potential by creating great workplaces that attract and retain the talent they need to grow and succeed. If you are looking for a dynamic, entrepreneurial career opportunity, join SpaceIQ and our suite of products: Archibus, Serraview and SiQ in transforming the workplace.

The Implementation Manager is responsible for after sale service. They are responsible for configuring the product in a way that promotes the long-term success of the customers investment. The ultimate goals are promoting customer success, by ensuring the customer adopts the software, and customer retention.

• Responsible for managing multiple complex projects at a time.
• Be point of contact following sale and customer signed approval.
• Set up kick off meetings with customers to explain on-boarding process, timelines, and expectations, through web conferences.
• Ultimately responsible for getting customer data integrated into the software.
• Build, deliver, and execute a project plan.
• Identifying issues and effectively pivoting to keep the project moving forward.
• Teach customers best practices for data collection and delivery.
• Providing best practices and trainings of the services to integrate with client's existing workflows.
• Format and validate data that is provided by the customer, so that it can be imported into their database.
• Be point of contact during on-boarding period and responsible for the successful implementation of the customer.
• Be responsive and deliver high quality and friendly customer support.
• Understand the various needs and requirements of customers coming from different industries (healthcare, retail, hospitality, manufacturing, etc.).
• Manage and report customer feedback for product improvement.
• Providing documentation and support for the Sales and Customer Support teams.
• Be proactive in managing implementations. Do not wait for the customer to send data, if they are late or falling behind, be assertive and keep them on track.

Responsibilities:

• Assess project scope and customer requirements to build out project deliverables and timeline.
• Conduct workshops to guide customers through configuration options and present best practice solutions.
• Validate and understand customer data, site configuration, data input, documentation, and task management.
• Product knowledge growth and skill improvement through internal training opportunities and self-learning.

Benefits:

• Health, Dental, & Vision
  • Dependent, Spousal and Domestic Partner coverage available
  • Up to $1000 Company HSA Contribution
  • Medical, Dependent Care and Limited FSA Accounts

• Income Protection and Replacement - 100% Company Paid
  • Short Term Disability
  • Long Term Disability
  • Life Insurance

• Cash accumulation and Work/Life balance
  • Up to 4% - 401(k) company match (immediate 100% vesting)
  • 10 Paid Holidays
  • Flexible PTO

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

This job has expired.