Help Desk Technician Tier I
T and T Consulting Services

SECRET SECURITY CLEARANCE REQUIRED

Project Overview:

Desktop support shall support staff to assist with both desktop support issues and system administration support related to the maintenance and updating of the NMHM computer network systems. Scope of work is restricted to NMHM staff (GS and Contract) and includes desktop, peripherals, and related support beyond that provided by the DHA/USAMITC Enterprise Service Desk (ESD}, and covers basic systems administrations work in support of NMHM systems and network technicians responsible for upkeep and updating of the NMHM network.

Primary Responsibilities:

• Be responsible for assisting in the configuration and maintenance of all COTS products and all resident Network software and services running on DOD-issued NMHM staff computers and peripherals, as well as all hardware and software supporting the NMHM network.
• Support desktop computer management, printer server applications, data archival / restoration, network connectivity, installation, configuration, update and troubleshooting of computer hardware, software applications, and associated peripherals.
• Demonstrate expertise in performing installations and troubleshooting in areas to include but not be limited to: MS Office, Adobe, and all other networked software applications residing on the NMHM network.
• Provide technical support to end users in the resolution of day-to-day problems that occur when using their computer hardware or software and provide end user training as needed.
• Enter all help desk tickets into the ServiceNow Help Desk system or other approved automated system as directed by the NMHM Chief of Information Management to track all work performed, reporting this data as requested by the NMHM Chief, Information Management, and complying with stated customer response deadlines and operational performance targets established by NMHM Chief, IM

Required Skills & Qualifications:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)
• Active Secret security clearance

Desired Skills & Qualifications:

• Inquisitive problem-solving skills, including replicating technical issues to further investigate where necessary
• Effective time management and the ability to manage multiple projects simultaneously, including the ability to prioritize based on business needs
• Adaptability and the ability to tailor technical advice based on the end-users technical abilities
• Clear communication skills to troubleshoot, advise, and educate end-users
• Competent debugging and reprogramming of technical systems
• Efficiently setting up hardware and installing relevant systems and software
• Ability to meet deadlines

Required Education/Experience:

• AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
• 1 year of experience

Required Certifications:

• CompTIA Security Plus

Benefits: Competitive benefits package including: health, dental, vision, life insurance coverage, 401(k) Plan, Training Programs, Accrued Paid Time Off (PTO) and Paid Holidays.

Equal Opportunity Employer/Veterans/Disabled

This job has expired.