This job has expired.
Location: Phoenix, AZ
Description:
Position: Helpdesk Support / Customer service
Location: Phoenix, AZ (Hybrid 1 Day a Week in Office)
Type : Contract
Section 3 - Job Qualifications
Minimum Qualifications - Education & Prior Job Experience
• Technical degree preferred, and/or equivalent experience
• 2+ years Help Desk and/or customer service experience
• 2+ years troubleshooting experience with service desk environments
• Ability to type at the rate of 40 words per minute
Preferred Qualifications - Education & Prior Job Experience
• Airline experience
Skills, Licenses & Certifications
• Strong problem-solving skills, customer service and interpersonal skills
• Ability to collaborate and work with a variety of teams
• Ability to draft and formalize documentation
• Ability to work independently and manage one's time
Language & Communication Skills
• Ability to effectively communicate both verbally and written with all levels within the organization
• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Section 4 - Essential Job Functions
• Handle incoming phone calls to GSC hotline from application teams, support teams or vendors
• Gather details from phone calls to properly assess impact and provide to Situation Management
• Keep detailed timelines of events that occur during a Severity incident
• Support accurate and consistent technical and management escalation processes
• Assist Situation Management with Severity calls
• Position is shift based within a 24x7x365 team. Shifts may be day, evening, or overnight, including weekends and holidays.
• Perform other duties and projects as
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