Health Advocate Customer Care Associate - San Antonio
West Corporation

Austin, Texas

For this opening we will consider candidates from the following locations: ,TX,United States |

Job Functions

• Answer a variety of incoming calls from members regarding their healthcare questions and issues

• Build rapport with callers using a friendly, courteous and professional manner

• Verify/Collect demographics and update as necessary in CRM system

• Determine and execute the best resolution to assist the member based on their needs or requests

• Transfer caller to appropriate area(s) both internally and externally

• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors

• Handle calls in most or all Triage queues

• Perform other duties and projects as assigned by management

Other Skills/Abilities

• Bachelors degree preferred

• Previous customer service experience in healthcare preferred

• Strong Communication skills and phone etiquette

• Strong ability to explain complex issues to employees/retirees

• Highly effective listening skills

• Strong problem solving/issues resolution skills

• Excellent customer service and customer resolution skills

• Organizational and administrative skills

• Experience with Microsoft Word and Excel

• Ability to work in a team environment

• Familiar with Clinical clients processes and case handling

• Work in-house and permanent


Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.


Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For nearly 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

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