Fire Alarm Service Technician
A3 Smart Home

Tempe, Arizona


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Perform fire alarm inspections, identifying deficiencies and upgrade opportunities.

Provides direct inspections and service of customer equipment and systems.

Perform fire alarm repairs, maintenance, and upgrades based off of inspection reports.

Works directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention.

Partner with and support internal customers, including office and sales teams to include addressing and resolving current service issues and plan for future growth.

Create reports for customer and agency documentation and submittal.

KNOWLEDGE AND SKILLS

Ten or more years in the service of fire/life safety systems.

Strong customer service communication and conflict resolution skills.

Experience in the inspection of fire/life safety systems.

Strong written and verbal communication skills.

Ability to expand skill set into other fire/life safety systems.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Knowledge of life safety codes.

Technical certifications are required (NICET Level 3 or Level 4 or equivalent CSA FA4)

Technical certifications are preferred (Backflow repair, Kitchen Hoods KHFE2, Fire Sprinkler ASCR4/ASC4
, Fire Pump Factory Repair)

Equipment manufacturer's training and/or certifications are desirable.

Computer / tablet literacy.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.

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