Field Technical Support
BC Forward

Field Technical Support
BCforward is currently seeking highly motivated Field Technical Support Representative

Role: Field Technical Support Representative

Location : Nashville, TN- 37210

Duration: 2 years

This position is in Nashville, TN and the candidate must reside within 15 minutes of Nashville. The position will support all customers in the Nashville area (approximately a 100-mile radius) and a reliable personal auto is required (mileage will be reimbursed).

Core competencies for success:

• Experience and ability to troubleshoot various hardware problems logically and systemically on HP print devices (DesignJet, A3, LaserJet) and is a REQUIRED skillset
• Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation)
• May also involve third party software
• Onsite customer facing experience
• Strong mechanical aptitude, working with tools and various alignment apparatus
• Alignment with customer's business needs while maintaining HP's contractual commitments
• Able to balance and prioritize multiple activities and issues
• Successful cause and effect understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills, especially in person while on a customer site. This is critical to relationship building and customer satisfaction
• Attention to detail and commitment to administrative responsibilities
• Exercise solid business-based decision-making skills, taking appropriate risk to ensure that both HP's and the customer's business need are met
• Independent thinking while adhering to standard technological, mechanical, and business procedures
• Industry and HP product knowledge that provides solid technology solutions and options to the customer
• Ability to evaluate a technical situation while managing the operational challenges quickly and accurately
• Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations
• Highly skilled at prioritization, planning, working independently all within policies and business standards
• Demonstrated technical/mechanical aptitude for learning new technology
• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight
• Availability to work both scheduled and unscheduled overtime (~10%)
• Ability on rare occasions to participate in assigned work during non-traditional workdays, and holidays.

MISC

• Dress: Business Casual (Casual slacks, processional shoes, HP log shirt (shirts provided)
• Cell phone service reimbursement
• HP laptop and printer will be provided
• Reliable personal auto required. Mileage is reimbursed
• High School diploma or equivalent, plus additional hardware technology training. College preferred
• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit, and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 202319 when responding to this ad.

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