Field Support Specialist

Los Angeles, California


Starting salaries for this position are normally in the $35,000 to $40,000 range, and are based on education and experience.

If we are interested in moving forward with your candidacy, you may receive an email invitation from Spark Hire, or from a Snap-on representative, for a one-way video interview.

Provide support to franchisees and Franchise Performance Team (FPT) operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues. Sell and provide services in open routes. Support overall FPT goals.


Franchisee and FPT Support

  • Conduct franchisee inventories to maintain accurate accounting records and report results to Business Managers with recommendations
  • Advise franchisees in effective inventory management practices
  • Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on
  • Service open routes including but not limited to selling, collecting receivables and servicing customers in open routes
  • Assist the FPT and franchisee population with priority service issues such as, but not limited to:
    • New franchisee tool-ups
    • Sales meeting set-up or preparation of materials
    • Conduct assigned segments of meetings or training
    • Tool and equipment show assistance
    • Broken tool replacements
    • Check-in of terminated franchisees
    • Tool returns


Education and Experience:
  • High school diploma or GED
  • Bachelor's degree preferred

Knowledge, Skills, Abilities:
  • Basic understanding of some aspects of franchisee operations, for example:

    • Accounting and finance
    • Inventory management
    • Order process
    • Customer service
    • Warranty program
    • Credit policy and practices
    • Survey process
    • Franchise contracts
  • Proficient at Microsoft Office

Other Requirements:
  • Willingness to travel on a daily basis

  • Strong core values
  • Enjoy interacting with customers
  • Ability to lift 50 to 100 lbs
  • Ability to drive Snap-on box truck on occasion
  • Ability to pass D.O.T. physical and maintain medical card
  • All drivers must be 21 years of age or older if driving a DOT-regulated truck.
  • The driver must possess a valid state driver's license, and must have had it for 36 consecutive months prior to employment.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

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