Field Service Technician - Northern Ohio/Western Pennsylvania - $1,000 SIGN ON BONUS
Hypertherm

The OMAX Field Service technical team is growing. Join us and add your technical mechanical field expertise to our team and ensure OMAX customers can get the trusted on-site service they count on with an investment in OMAX Waterjet solutions. Traveling directly to OMAX customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair. Customers depend on the OMAX technical Field Service Team to understand their specific Waterjet cutting needs.

Territory: Northern Ohio / Western Pennsylvania - Must live within a one-hour driving radius to an International Airport with the ability to travel up to 90% domestically. May travel to other locations outside of the designated region to support OMAX customer need.

As one of the world's top waterjet manufacturers, OMAX is excited to join forces with Hypertherm, a global 100% employee-owned industrial cutting solutions leader frequently awarded as a Best Place to Work company and celebrated for its culture of ownership and shared rewards. As a wholly-owned subsidiary of Hypertherm, OMAX provides innovative waterjet solutions and world-class aftermarket service with the added resources of a global company with the stability of an over 50-year history with no layoffs.

Join our growing team as a Field Service Technician to cover our Northern Ohio / Western Pennsylvania territory. Upon hire, you will receive a foundation in OMAX Waterjet machines through our on-site field service training.

As an OMAX Field Service Technician, you will apply your technical expertise to assist our customers with:

• New Machine Installation: Traveling on-site to customer locations in support of planned delivery events, uncrate and inventory OMAX equipment, determine the layout and permanent placement of equipment, Assembly and interconnection of sub-assemblies, system tests and repairs, new equipment training, and follow-up training in support of new equipment & accessories after installation
• Customer Technical Support: Troubleshoot on-site, via email, and over the telephone mechanical, electrical, and pneumatic systems questions/issues on previously installed OMAX Waterjet equipment
• Equipment Maintenance: Performing contract maintenance services on-site to previously installed OMAX Waterjet equipment
• Reporting: Developing timely; detailed; analytical; digital record keeping, supported by digital photo & technical attachments. Detailed feedback regarding product issues from the field is expected.
• Customer Sales Interaction: As a technical expert, assist the sales team with customer-facing trade show demonstrations & pre-sales visits
  

Qualifications:

• Associates degree with an emphasis on technical sciences or equivalent with two years of related experience. A "generalist" with experience in mechanical/electrical control systems, hydraulics/pneumatics. Machine tool experience, a plus.
• Ability to demonstrate systems and operate Waterjet equipment within safety guidelines
• Excellent customer-facing interaction skills to build relationships and credibility. Bringing a sense of urgency with strong attention to detail
• Ability to work independently from a remote home-based location
• Strong computer skills, including Microsoft Office Suite and AutoCAD (or similar) drafting software experience
• Current passport, driver's license, and reliable automobile
• Ability to lift 50 pounds when necessary
• Responsible for weekly travel in the designated territory. Must live within a one-hour driving radius to an International Airport with the ability to travel up to 90% domestically. May travel to other locations outside of the designated region to support OMAX customer need.

Hypertherm is proud to be anEqual Opportunity Employer andwe welcome all applications. All employment decisions are basedonbusiness need, job requirements and our values as an associate-owned company without regardto race, color, religion, gender, sexual orientation, gender identity, age, national origin,disability,or veteran status, or any other characteristic protected by federal, state, or local laws.
CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.

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