Escrow Department Loan Servicer
Webster Bank

New Britain, Connecticut

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Job Description / Requirements


  • Perform a wide variety of operational tasks to include new account escrow reviews, system maintenance, customer service, research requests, and other routine daily functions associated with Loan Operations Escrow Department Servicers.
  • Tax and insurance monitoring/processing to include escrow set-up, analysis, and data remittance to 3rd party vendors
  • Ensure that all loans are properly added and maintained on the loan servicing system.
  • Ensure all customer requests are answered in a timely, efficient and correct manner.
  • Ensure accurate and timely processing of all escrow payments, escrow analyses and statements in compliance with government agency guidelines.
  • Comply with all federal and state rules and regulations that effect this job position and perform and assist in required ongoing training for those regulations as directed
  • Provide operational results with strong knowledge of lending and banking policies, procedures, and regulations.
  • Assists with data collection and reporting for loan support projects and audits.
  • Other duties as assigned.
  • Minimum of 4+ years residential mortgage and consumer loan servicing experience.
  • Proficient with Microsoft Office (Excel, Word, and Outlook). MSP system and OnBase experience a plus.
  • Detail oriented with excellent organizational, analytical, and problem-solving skills.
  • Must be able to multi-task in a fast-paced environment.
  • Possess excellent communication (written and verbal) and customer service skills.
  • Ability to effectively and accurately communicate with all levels within the organization.
  • Proven ability to work both independently and as a team member.
  • Ability to make sound decisions based upon department, bank policies, procedures, knowledge and experience.


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