Director Department
The Jewish Board of Family and Children's Services

Make a bigger difference

At The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you'll love working with us:

• If you have a particular age range or population you're interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• We're committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live.

• Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You'll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference:

The Jewish Board's Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally affirming, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities.
POSITION OVERVIEW:

The program director, reporting in to the Deputy Chief Operating Officer, is responsible for the clinical, operational, fiscal and administrative oversight of the One Call Unit Program. The One Call Unit is designed to be the central scheduling and registration unit for those seeking services from The Jewish Board. Currently, the program directly supports JB Clinics and PROS outpatient, behavioral health programs in this way. Over the next two years, the program director will play a key role as the One Call Unit expands to support all Jewish Board Programs. They will be responsible for working with program and administrative leadership to build out the expansion while working to ensure the expansion improves quality of care and increases access to services for clients. Additionally, the program director will provide on-going supervision to all program staff including assigned supervisory, clinical, and administrative staff. They also insures that quality services, in line with City, State and JBFCS mandates, are uniformly provided and They monitors operations to certify that best-practice methodologies are uniformly employed, reviewed and updated as necessary. They also maintains relationships with all JB programs, various city and regulatory bodies while cultivating additional resources and relationships with community organizations for purposes of referral and collaboration.

KEY ESSENTIAL FUNCTIONS:

• Provides overall administrative leadership and management for the program.
• Ensures that programmatic systems are in place and functioning to meet client service needs and safety.
• Provides regularly scheduled supervision to all supervisees.
• Oversees and ensures the quality of service(s) for clients.
• Assures clinical, administrative and regulatory compliance in all program areas.
• Collaborates with agency and program leadership on the development and expansion of services provided to clients.
• Evaluates supervisees and ensures timeliness of all staff evaluations.
• Ensures that internal JBFCS and external regulatory agency standards and requirements are met.
• Develops and implements projects in line with program development and expansion.
• Ensures intra-program collaboration and inter-agency collaboration.
• Provides coverage, as needed.
• Reviews chart documentation; ensures that documentation meets regulatory requirements.
• Manages and adheres to program budgets, meeting contract targets and monitoring expenses.
• Active management of the pre-admit process across all agency programs.
• Ensures that the safety and service needs of clients and families are met.
• Responsible for community outreach efforts with other groups, individuals or organizations for purposes of maintaining and/or expanding census and collaborating to ensure that client needs are being addressed
• Responsible for risk management, including identifying, addressing and tracking high risk clients and program operations
• Interviews and hires staff, as well as addresses staff performance-related issues in accordance with JBFCS Policy & Procedure.
• Collaborates with JB training department to arrange for staff training to ensure staff are able to successfully serve clients as defined by agency mission and according to client needs
• Facilitates program staff meetings and case conferences
• Perform related duties as assigned.

CORE COMPETENCIES for the position include:

• Ability to develop and write workflows
• Ability to write policy, procedures and protocols
• Ability to work collaboratively in the development and expansion of services to clients
• Ability to assess program needs, increase efficiencies, and build teams
• Ability to develop and execute strategic plan with staff members to enhance programming needs
• Embodies model of care principles & values and ensures an integration of said principles throughout the programs
• Supports and strengthens Interdisciplinary practice
• Strong interpersonal, communication and collaboration skills
• Skilled in using data to inform & guide practice
• Values and demonstrates cultural competency and an anti-oppressive lens
• Values professional development and participation in supervision and training

EDUCATIONAL / TRAINING REQUIRED:

• Master's Degree in Social Work, Business Administration or related fields required

EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

• Strong administrative, writing and computer skills are required.
• Three years of administrative and/or supervisory experience in a human services setting required.
• Experience in Call Center Operation/Leadership preferred.
• Experience in QA/QI and compliance a plus
• Demonstrated ability to work as a member of a team and in collaboration with agency leadership to ensure delivery of a high quality of service.

If you join us, you'll have these great benefits:

• Generous paid time off in addition to 15 agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 27/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

• Job Family : Program Administration [500s]
• Job Function : Directors
• Pay Type : Salary
• Employment Indicator : 8810 - Clerical Office Employees NOC