Digital Solutions | Screen Reader Subject Matter Expert (SME)
Telus International Diversit

Austin, Texas


Description and Requirements

About the role:

The Screen Reader SME will support and empower users to hear and navigate within Google products. Your role within the organization will be of major impact for people that prefer audio content over text. The Screen Reader SME will not only support customers but also team members learning through peer to peer learning.

Required Experience:

  • 3+ years being a native screen reader user for web and mobile applications (ChromeVox, JAWS, VoiceOver, TalkBack, NVDA, etc.)
  • 3+ year knowledge of web accessibility guidelines, and familiarity with Section 508 guidelines (Experience with Web Content Accessibility Guidelines (WCAG) 2.1 accessibility standards and guidelines)
  • 1+ years experience and general knowledge of Google products (Gmail/Doc/Sheets/Meet/Android Accessibility Suite feature, etc.) - Accessibility features
  • Able to support Tier 1 representatives with Screen Reader questions
  • Role will support customers' business, mainly escalations

Preferred Experience:
  • Knowledge and experience with web technologies and/or web content management systems
  • Experience using assistive technology with Google products (a plus)
  • Basic understanding of HTML, CSS and other web technologies (a plus)
  • Able to train/coach Tier1 representatives to support customers' business
  • Good understanding of how screen readers work (API/DOM)

Qualifications and Skills:
  • B.A. or B.S. in computer science, information technology, human computer interaction, or related field preferred
  • Excellent written communication skills for heavy documentation; verbal communication skills for training and development
  • A team member who collaborates to get things done by leveraging their own and reach other's unique talents
  • A team member who eagerly adapts to meet the changing needs of our clients
  • A team member who proactively seeks to make things better

Additional Job Description

About the role: The Screen Reader SME will support and empower users to hear and navigate within Google products. Your role within the organization will be of major impact for people that prefer audio content over text. The Screen Reader SME will not only support customers but also team members learning through peer to peer learning.

Required Language(s)English



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