Digital Platform & Technical Support - Internal Candidates Only
Franklin Covey Co

Title: Digital Platform & Technical Support - Internal Candidates Only

Reports to: VP, International Partners and Global Sales

Location: Remote

Job Summary

You will be working on the Global Partner Enablement (GPE) team, Enterprise Division, FranklinCovey Co. As an integral part of the GPE Team, this role ensures that the FranklinCovey Global Partner network is being provided the highest quality support regarding our digital platforms and support systems.

*The GPE Team is a virtual team with members based in several different countries around the globe.

Essential Job Functions

• General administrator of key systems the FranklinCovey partners use
• Marketing support in gathering and transferring leads
• Systems
  • Set up users
  • Support users and admins
  • Report – create and share relevant reports
• Relationship building
• Additional assignments

Working as part of a small team you will need to have a strong character with excellent organisational skills and attention to detail. Our role is to serve the Global Partners as well as act as a conduit with other departments within the Enterprise Division. This means you need to have a customer service mindset and the ability to communicate effectively, in a tactful and diplomatic way.

You need to be patient, are self-assured in your capabilities and are willing to learn. As a professional support team, we value self-motivation, a professional attitude, flexibility, fun, and that you are able to work with us in a high stress, fast moving environment.

You are tech savvy. You are proficient with technology - a strong working knowledge of Microsoft Office 365 and an active interest in learning to use new tools and electronic systems in a short time frame with limited guidance.

You are aware of geographical/ political/ cultural sensitivities. As well as having a valid passport and an ability to commit to travel globally for the needs of the business.

English is our business language; it is a bonus for us if you speak other languages.

Company Information

Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories.  Our mission statement is “We enable greatness in people and organizations everywhere”.  We fulfill this mission by hiring “Achievers with Heart”.

Visit our website at franklincovey.com for more information regarding our organization.

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For additional information regarding our Equal Employment Opportunity policies, please visit sites.google.com/franklincovey.com/equal-employment-opportunity/home

For our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision, please visit sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp

Applicants, please visit franklincoveybenefits.com for benefits information.

For location specific wage information, please visit:

Colorado  -  https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/ERoU4iH9TG9Gp2UtFULBsC0BNSZ_E9U-CRVJcv6HMMj_lA?e=KMpOWr

New York City - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/ERoU4iH9TG9Gp2UtFULBsC0BNSZ_E9U-CRVJcv6HMMj_lA?e=QJp7g2

Washington - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/ERoU4iH9TG9Gp2UtFULBsC0BNSZ_E9U-CRVJcv6HMMj_lA?e=4YW8sq 

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