Customer Service Specialist - Hiring Immediately
A3 Smart Home

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members. As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

Our Smart Home Specialists are responsible for our Member experience. You will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

WHY WORK FOR US?

• Excellent Pay
  - $17.50 - $19.50 per hour!

• Career Growth
  - We offer a leadership development program preparing you for a leadership role within 12 months.

• Training
  - You'll attend a thorough, comprehensive 2 week training program

• Benefits
  - Medical, Dental, Vision, wellness program and more!

• Retirement
  - 401k Matching up to 4%

• Paid Time Off
  - Ten hours per month, nine holidays annually

• Schedules
  - We offer a variety of schedules

• Work from home -
  Available after demonstrating proficiency in the role

As a Customer Service Specialist, you could work in one of the below areas to assist our Members:

Member Experience:

• Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

• Monitors incoming alarm and maintenance signals using established protocol.

• Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

• Assist members in scheduling installations and service while providing legendary customer service.

• Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

• Strong written and verbal communication skills

• Must have the ability to listen effectively and respond empathetically

• Strong desire to help customers

• Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

• Ability to critically think, creatively problem solve and confidently act

• Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

• Must have strong attention to detail skills

• Ability to enter data into a database efficiently and accurately

• Ability to multitask while providing outstanding customer experience

• Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

• Bilingual preferred (Spanish a plus)

• High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.

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