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Customer Service Representative (CSR) Lead
The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.
* Assist customers via phone, email, and fax regarding order shipments, discrepancies, billing, etc.
* Compile, sort, and verify data is accurate before order entry and effectively solve potential problems or discrepancies
* Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
* Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.