Customer Service Representative

Carol Stream, Illinois


At Sturtevant Richmont, a Snap-on Company, we make torque tools that improve workplace safety, quality and throughput and we've been doing it for 90 years. If you're looking for an opportunity to grow your career in a small company atmosphere with big company benefits, we encourage you to consider Sturtevant Richmont.

The Customer Service Representative will answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives, distributors and end users.


  • Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages and overages.
  • Match customer requirements with standard products and services.
  • Prepare quotes for standard products, as required.
  • Process orders into computer system
  • Prepare repair quotes and perform follow-up on repair orders.
  • Issue debits and credits and process returned goods.
  • Interface with other employees to obtain information needed to respond to customer inquiries.
  • Coordinate export shipments with freight companies as directed by distributor, ensuring all export documentation is accurate.
  • Access, update and maintain customer computer database and manual record-keeping system for individual accounts.
  • Prepare and follow ISO documents and procedures, as needed.
  • Typing and filing
  • May occasionally lift, push, pull or carry up to 25 lbs


  • High school diploma or equivalent required
  • Proficient in Microsoft Office, including Excel
  • Must be able to operate office equipment, such as a fax machine and copier
  • Pleasant telephone manner and ability to effectively communicate with customer
  • Strong ability to multi-task and juggle multiple priorities
  • Prefer candidates with prior customer service experience in manufacturing

We offer a full benefits package, tuition reimbursement, paid vacation days, discounts on tools and more!

If we are interested in moving forward with your candidacy, you may receive an email invitation from Spark Hire, or from a Snap-on representative, for a one-way video interview.

Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.

Snap-on is an Equal Opportuntiy Employer, Minority/Female/Disabled/Veteran

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