Customer Service Representative
Linde Ince

Praxair Surface Technologies, Inc., a wholly-owned subsidiary of a Fortune 500 company with 36 plants in 10 countries. We are a world leader which provides surface-enhancing coatings to solve wear problems for the aerospace, chemicals and metals industries among others.

We currently have an outstanding opportunity at the Powder plant located in Indianapolis, IN; West side in the town of Speedway.

Position Description:

As a Customer Service Representative, you will be responsible for domestic and international customer order and invoice process, providing support by managing all transactional communications, inquiries, documentation, data entry and invoices, in coordination with plan operations and procedures. You'll perform all functions with the objective of meeting the customer's needs and expectations, in accordance with required safety regulations, quality standards, and export standards. Specific duties include:

• Interact with customer and sales staff by answering incoming calls or emails and addressing customer requests.
• Maintain customer confidence and satisfaction and handles service-related issues through demonstrated experience.
• Use Oracle or other business software systems to set up and retrieve customer information, verify inventory level and process orders.
• Process sales orders and order changes including price quotations, purchase orders, shipment details, delivery date confirmations, and cancellations.
• Accurately invoice customers and assist with resolving credit issues.
• Follow updated export or dangerous goods shipping procedures if applicable.
• Identify quality issues or other customer problems and inform responsible department.
• Coordinate with production in arranging shipping dates for open orders.
• Generate reports and use spreadsheets to understand open orders, consignment replenishment, etc.
• Provide information to management and sales team.
• Work with sales staff to manage consignment inventory and customer accounts.
• Other Duties Assigned

• This position requires an Associate Degree with 2+ years customer service experience, or equivalent experience of 6+ years of customer service, manufacturing setting preferred.
• The incumbent must demonstrate computer literacy with moderate to advanced spreadsheet and word processing skills; exhibit basic ability in math, writing, spelling and vocabulary; as well as possess a pleasant phone demeanor with the ability to prioritize and multi-task effectively in a fast-paced environment. Experience with Oracle or SAP, and export sales is preferred. Experience with dangerous good shipping is a plus. Some travel may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

PST is a supplier which abides by the International Traffic in Arms Regulations (ITAR). As such, persons considered for this position must be either a U.S. Citizen, Permanent Resident (green card holder) or otherwise classifiable as a U.S. person under relevant ITAR regulations.

Access to export controlled technology/technical data and/or items required to perform this Position are subject to the laws of the United States (including but not limited to the Export Administration Regulations ("EAR"), 15 C.F.R. Parts 730-799, and/or the International Traffic in Arms Regulations ("ITAR"), 22 C.F.R. Part 120-130) and the company's export control procedures, pursuant to which the release of such technology/technical data and/or items to anyone other than a U.S. Person* may be considered an export to the person's home country and may require authorization from the U.S. Government. Thus, additional information in this regard may be required from applicants for this Position. Thank you for your cooperation in this matter.

*Pursuant to the EAR and the ITAR, a U.S. Person includes any individual who is granted U.S. citizenship, any individual who is granted U.S. permanent residence (i.e., a "green card" holder), or any individual who is granted political asylum or other protected status under applicable law.

This job has expired.