Customer Service Representative
BC Forward

BCforward is currently seeking highly motivated Customer Service Representative for an opportunity in Phoenix, AZ 85007

Job Role: Customer Service Representative
Location: Phoenix, AZ 85007
Expected Duration: 5 Months Contract

Job Description:

• This position requires a professional and reliable Dispatcher to act as our company's first point of contact via phone and email for emergency and non-emergency calls.
• In this position, you will be working in a computer maintenance management system (CMMS) to maintain call logs, schedule technicians, and direct field units.
• To excel in this position, all candidates should be able to multi-task in a high paced environment with little supervision.
• In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.

Responsibilities:

• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Respond to queries from our customers, technicians and vendors.
• Use the CMMS to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls/emails according to urgency.

Preferred:

• Someone with experience in data entry and customer service experience.
• 3 years of experience in a call center environment
• The individual must be able to multi task, organize and prioritize.
• DOA is looking for someone that can learn the process and drive it to ensure processes are followed and work orders are completed timely.

Interested candidates please send resume in Word format Please reference job code 193287 when responding to this ad.

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