Customer Service Appointment Setter
Beacon Hill Staffing Group, LLC

Canonsburg, Pennsylvania

This position is responsible for Medicare appointment setting and customer service of existing business through phone calling, email follow up techniques, and following permission to contact guidelines to increase member of the Focus Senior Benefits Book of Business.

Essential Duties and Responsibilities

  • Schedule client Medicare appointments for Focus Senior Benefits (FSB) agency
  • Enter, follow up and nurture purchased FSB leads
  • Self-motivate, learn, and apply appointment setting techniques to achieve set goals for outreach calls and appointments.
  • Provide excellent customer service to all FSB clients to ensure resolution of issues.
  • Communicate effectively and professionally in person, over the phone, and in writing with agents, carriers, supervisors, and colleagues.
  • Attend sales meetings, trade shows, and industry training seminars as needed.
  • Identify, troubleshoot, and resolve operational issues quickly.
  • Appropriately track and prioritize volume, productivity, and issues.
  • Accurately input information into tracking systems within required time frames.
  • Navigate various websites and computer systems, adding necessary information / documentation within required time frames.
  • Perform tasks and duties within deadlines given.
  • Perform other duties as assigned.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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