Customer Experience Associate
DraftKings

Boston, Massachusetts


A customer-centered community.

We're growing rapidly and are looking for a Customer Experience Associate to be the primary point of contact for our Sportsbook product, answering customer questions and advocating across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. Sound good? Join us.

What you'll do as a Customer Experience Associate:

  • Provide exceptional customer service through demonstrating product knowledge.
  • Effectively communicate with our customers across several channels - phone, email, chat, and social media.
  • Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.
  • Advocate for our players to help us grow the business.
  • You may be required to become licensed through applicable gaming commissions
What you'll bring:
  • Ideally, you'll have prior call center, or customer service, experience
  • Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite
  • If you are polite, attentive, and friendly, then we are looking for you
  • Note, this is a temp position that runs for around 60 days. Opportunity to be retained permanently based on performance and staffing needs


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