Customer Care Representative II
Southwest Water Company

La Mirada, California

This job has expired.


SouthWest Water is a privately-held, American-owned service company with decades of high-level customer service. Today, we serve over 600,000 residential and business customers in six states: Alabama, California, Florida, Oregon, South Carolina, Texas, and Louisiana. Our teams work together to deliver clean, safe, and reliable water and wastewater services so that our customers and communities can thrive.

Purpose of the Job

This position is intended to perform Customer Care Functions at an intermediate level. This position requires coaching from more experienced department personnel. This position will present suggested approaches for performing Customer Care Functions to more experienced members of the Customer Care team, and seek approval before making changes.

Job Responsibilities

Follow process workflows

Handle cash payments

Perform billing functions

Provide quality customer service

Respond to inquiries

Competencies

Delivering High Quality Work

Supporting Coworkers

Communicating Effectively

Serving Customers

Education

H.S. Diploma or GED in General

Physical Requirements

Office-Based Role

Work Experience

5 years in customer care is required.

SouthWest Water Company is an Equal Opportunity Employer. It's our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.

Nearest Major Market: Los Angeles


This job has expired.

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