Community Outreach Liaison- St. Anthony's Senior Living
Guest Services

Community Outreach Liason, $60.00+/hour

Current associate exclaims that "I've stayed at St. Anthony's because they are interested in me as a person."

Are you interested in an employer who invests in you?
St. Anthony's Senior Living wants to help you grow your career! We provide extensive training including the opportunity to become a LIMA and a Certified Dementia Practitioner! If you have great friends and co-workers, bring them along and you may qualify for a $500 referral bonus after 90 days!

We also feature differential pay for evenings, nights, and weekends-up to $2.00 more per hour!

This position pay starts at $60.00-65.00/hour.

Guest Services Senior Living offers amazing benefits such as medical, dental, vision. a 401K savings plan, PTO, and more!

Duties include developing and implementing public health programs, supervising staff, managing budgets, and overseeing marketing and public awareness campaigns.

In accordance with Guest Services, Inc.'s (Guest Services) duty to provide and maintain a workplace that is free of known hazards, we maintain policies and procedures to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19. All team members at senior care and select federal locations are required to comply with our vaccination policy which requires vaccinations subject to approved exemptions.

JOB SUMMARY

Greets prospective clients, provides tours to potential families and residents, facilitates the full cycle admission process and undertakes marketing activities. Welcomes and promotes a positive image to residents, families, and guests to the community. The essential functions of the Community Outreach Liaison are to close leads from phone, internet or in house leads and convert them to tours and close them for a move in.

ESSENTIAL FUNCTIONS

• Responsible for receiving all incoming calls for inquiries. Follow-up with the inquiries via phone, cards/letters, mailing of marketing information and other means in an effort to meet budgeted occupancy. Complete inquire form with all available information.
• Under the direction and guidance of the Sales &: Marketing Director, has the authority to enter into admission agreements on behalf of Vista Gardens.
• Manages and maintains the sales mailing list and customer information.
• Provides instruction to the maintenance personnel regarding move-ins, customer standards and individual residents' needs.
• Measures success rates of contacts by establishing systems for tracking referral sources and requests for information by callers and walk-in visitors.
• Facilitate the pre-admission appraisal, as directed. Communicate effectively with physicians' offices to ensure proper and timely completion of \"Physicians' Form\" prior to admission.
• Understand and ensure compliance with all state regulations concerning the acceptable health conditions and the move-in procedures.
• Process all required information necessary to close a successful move-in.
• Facilitate admission for new resident and family. Coordinate with all departments to prepare for the new residents' arrival.
• Facilitate transitions for each resident and their families; attend to emotional and psychological issues with regard to this adjustment and any other psychological adjustments by ensuring smooth move-in and participation in activities.
• Promote family involvement in facility activities, family meetings and support groups by inviting them to participate in support groups and events.
• Conduct morning walk-through of community to ensure readiness for property tours and address concerns with appropriate director.
• Complete the marketing report and submit to the Sales &; Marketing Director on a weekly basis.
• Perform day-to-day clerical work connected with sales and inquires.
• Assist with the setting-up and tearing down of special events.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Assist in training co-workers as needed or requested by the Sales &; Marketing Director.
• Performs other duties and responsibilities as assigned.
• Regular contact with community leaders, social services agencies, physicians and other medical providers and their staff, residents and potential residents and their families, hospice providers, as well as other Company personnel to obtain information, resolve problems, prioritize tasks, and execute responsibilities.
• Exercise initiative performing the assigned tasks and delegated responsibilities and to ensure that all established guidelines, deadlines and budget parameters are met.
• The employee is expected to solve problems by exercising sound decision-making and accurate judgment based upon knowledge of sound memory care and Residential Care Facilities for the Elderly practices, management policies and procedures.
• Performs multi-tasks under pressure, analyzes complex and diverse information; identifies and resolves problems in a timely manner; listens to others and solves conflicts; speaks clearly and persuasively and demonstrates group presentation skills; effective time management, organization and multi-tasking skills; capable of preserving confidential or sensitive information; builds morale and promotes teamwork; adapts to changes in the work environment and implements effective changes to improve results; looks for ways to improve and promote quality and increase productivity; works within approved budget; develops strategies to achieve company business objectives; prioritizes and plans work activities; demonstrates accuracy and thoroughness; and meets productivity and integrity standards of the Company.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• A Bachelor's Degree is preferred and at least 2 years of outside sales/marketing experience or two years of outside sales/marketing experience required.
• Outstanding verbal and written communication skills required.
• Be detail oriented, organized, and possess strong analytical and outstanding interpersonal skills.
• Must meet qualifications as required by the Department of Social Services for a RCFE Community.
• Excellent follow through and sales \"closing\" skills.
• Ability to read, analyze, and interpret general business or trade periodicals, professional journals, technical procedures, or governmental regulations.
• Accurately and effectively write memos, correspondence, and other business documents.
• Effectively present information and respond to questions from managers, customers, potential residents, medical providers, and the general public.
• Mathematical Skills.
• Apply common sense understanding and carry out oral or written instructions.
• Define problems, collect information and other data, establish facts, and draw valid conclusions.
• Solve practical problems and deal with a variety of concrete as well as abstract variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficient in Microsoft Word, Excel, Outlook. Working knowledge of Microsoft Office, \"You Got Leads\" (a contact management system), Internet search engines, etc.
• Thorough working knowledge and understanding of practices, procedures and policies pertaining to Residential Care Facilities for the Elderly, including but not limited to hospice placement and state regulatory requirements.
• Ability to adhere to strict time deadlines and standards.
• Must possess effective and excellent communication and interpersonal skills; strong organizational skills with an ability to plan, prioritize, and execute tasks in an efficient manner without sacrificing quality and accuracy; ability to interface effectively with co/workers, medical providers, customers and families, and general public; and a demonstrate a pleasant and professional demeanor.
• Ability to operate a car safely, and must have a valid California driver's license and provide proof of insurability.

PHYSICAL AND MENTAL REQUIREMENTS

• While performing the duties of this job, the employee must be able to see, hear, and use hands, fingers and arms when performing majority of assigned tasks and job duties.
• Fine motor skills and dexterity in using telephone, computer keyboard, mouse and standard office equipment while seated at a desk.
• Stand, walk, sit, and stoop, frequently.
• Regularly lift and/or move up to 20 pounds, and occasionally lilt and/or move up to 35 pounds.
• Travels within a designated territory and moves within a building or office to interact with customers, residents, medical providers, families, and other business associates as well as fellow employees.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• Employee must be able to safely operate a motor vehicle.
• The job requires travel of approximately 85%. However, travel time may be more, as needed.
• While performing the duties of this job, the employee is required to work in an environment consistent with Residential Care Facilities for the Elderly, and the noise level is usually quiet to moderate.

EQUIPMENT USED

• Standard Office Equipment.

Guest Services Senior Living is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

This job has expired.