Communications Officer
Southern Methodist University Inc

Dallas, Texas


Description

Salary Range:

$16.83- 18.51 per hour- Salary commensurate with experience and licensing

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

As a Communication Officer you must be able to work all shifts: 7am - 3pm, 3pm - 11pm, 11pm - 7am, as assigned. The SMU Police Department communication center is staffed 24/7 to monitor and operate the radio system, 911 call systems, monitor fire and security alarms, CCTV System, backup alarm monitor for the George W Bush Presidential Center, weather monitor and acts as the University operator during non-duty hours.

Essential Functions:

  • Receives complaints and questions from the university community via phone, email, or walk up window. Assess the information that is given and then dispatches police, fire, or EMS via the radio system
  • Maintains a detailed computerized police activity log. Documents all calls for service and radio traffic from officers in CAD system. CO uses the CAD system to verify if an officer has ever had previous dealings with a person or a vehicle. Duties also include submitting prepared reports, and updating reference manuals.
  • Operates multiple computer systems: CCTV system of 1000+ cameras, fire/security alarm monitoring system, E911, and police blotter
  • Collects and records money for payments for bonds, fingerprints, reports and notary service.
  • Accounts for and maintains equipment.


Qualifications

Education and Experience:

A high school diploma or equivalent is required for this position. Must have a minimum of one year work experience in a customer service environment, preferably in a dispatch center and/or security guard.

Knowledge of law enforcement terminology or procedures preferred. Must be a US citizen and must pass a background investigation equivalent to a Police Officer.

Candidate must be able to obtain telecommunications operator license from TCOLE within 1 year of employment.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong verbal communication skills, with the ability to speak clearly and communicate effectively in any situation. Must also demonstrate strong decision making, problem solving ability, and to take control of stressful situations in a calm manner. A strong customer service orientation is essential.

Candidate must also possess strong organizational, planning and time managements skills with the ability to oversee multiple tasks in a fast paced environment. Must also possess a strong focus on attention to detail.

Candidate must possess strong problem solving skills, with the ability to be resourceful, proactive, and seek assistance as needed. Must also possess the ability to work independently, as well as part of a team.

Candidate should have the ability to operate MS Word and MS Office Suite (Word, Excel, and Outlook.)

Physical and Environmental Demands:
  • Bend, Stand, Kneel
  • Handle objects (dexterity), Push/Pull
  • Sit for long periods of time
  • Exposure to excessive noise
  • Exposure to marked changes in temperature/or humidity
  • Work in confined quarters
Deadline to Apply:

This position is open until filled.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.



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